Residence Inn by Marriott Fort Worth Cultural District

Hotel was okay but overall I would not stay here again. Started with checking in and having the receptionist ask me if I was going to park in the parking lot, common sense question? Then hands me the paper letting me know that it’s an additional $17 plus tax for parking, why would this not be let known when booking the hotel? Not to mention you think that would come with the stay? Get to my room and it’s humid/warm, even with the A/C being at 70. I was too tired to ask for another room so I just left it alone and set the A/C lower. Proceed to have the day with my family and get back late to a parking lot which is full. No signs or anything saying where to park if the parking lot is full so I spend the next 20 minutes circling around searching for somewhere to park before parking at a next door garage thinking that it’s part of the hotel. Didn’t feel too confident in it so I went to the front desk and told them and they told me “don’t park there, park in the parking lot” and I told them it was full to where they proceed to tell me to just park on the street (There’s signs on the street saying that towing begins after 8am, so didn’t feel confident in this either.) If that’s what I was signing up for to begin with I would have never booked this hotel. My expectations are never high but this is ridiculous. Not to mention for a hotel almost charging $200 a night to have me park on the street is insane.

The room was amazing and the bed, very comfortable. Had a great time seeing the eclipse from the lovely city park across the street from the hotel. The hot tub was not functioning. The staff were very kind, and helpful. There were some really really loud people above us, and I worried they were going to come right through the ceiling. Sounded like kids with parents. So it was all amazing except for the loud people.

Check in was great- the clerk was friendly and engaging! The junior suite was awesome- had everything we needed

The room was unfinished. We were supposed to receive a king bed; received double. The closet door was missing. The door in front of the bedroom TV was off. I had to put it back on. There was no phone in the room! What if we had an emergency?! Several other fixtures were missing, and there was painters tape all over. The closet door was missing. The bathroom soap dispensers were missing. The light fixture in the bathroom was in disrepair. Room was nice overall, but seemed unfinished. We were here for 1 night for a family function, so we decided not to take up the issue. We opted instead to provide feedback. Staff and hotel overall are very nice and pleasant. Which is why all of these room issues were shocking.