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Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel

2 1/2 star hotel
8.4/10 Very Good
(760 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a spa tub. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.

Nearby attractions

Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel is located in Oak Cliff, a neighborhood in Dallas. Toyota Music Factory and Trinity Forest Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Six Flags Over Texas and Dallas World Aquarium. Looking to enjoy an event or a game? See what's going on at American Airlines Center or AT&T Stadium.

Popular amenities

Family friendly

Grocery/convenience store
Indoor pool
Laundry facilities
Microwave
Refrigerator
Sofa bed

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Free breakfast available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool
Spa tub

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Smoke-free property

Nearest Airports

Airplane
Dallas Love Field
10 km from this hotel
Dallas/Fort Worth International Airport
20 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

3 reviews

Review data

5 star reviews

0%

4 star reviews

33%

3 star reviews

0%

2 star reviews

0%

1 star reviews

67%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel

Latest reviews (3)

M

Misty

24 Feb 2024 - 27 Feb 2024
reviewed on hcom

1 out of 5 stars

I booked the hotel 3 months in advance, I picked that hotel for the location and the indoor pool. When we checked in they informed me that they were under construction and the indoor pool was closed. I was not happy about this and there was no communication. Then they said they had to down grade my room from a 2 bed to a 1 bed. I wanted a 2 bed because there was 2 adults and 1 kid. This was unacceptable. We made it work but it was not comfortable.
R

Reginald

29 Jul 2023 - 30 Jul 2023
reviewed on hcom

4 out of 5 stars

Overall stay was ok, service was great. The young lady running the from, Saturday July 30th between 11:30 and 6:00 was excellent and gave me great information on some sights. Room was ok other than kids running around in third floor room above us. Also bathroom door would not close due to shifting or humidity possibly. Other than that overall experience was cool. Locale was around a lot of places so near gas stations, Walmart and fast food if needed. Not too far from downtown.
L

Laurie

4 Jul 2023 - 5 Jul 2023
reviewed on hcom

1 out of 5 stars

We got there and the pool had about 40 people in the pool area. When we pulled and parked, two other cars pulled up and about five people came out of each one and went in the door from outside into the pool, which was just wide open. They were drinking and had music up and had the whole area just taken over. It was very uncomfortable. We had chosen this hotel because it had an indoor pool for our kids to swim. When I walked in to speak to the front desk it took 15 minutes for the front desk person to come to the front. I had to call the main number whoops guess called the office. When I addressed the ye front desk lady,Marian, about the pool, she just said oh and when I asked if they were all guest she said well all someone has to have is a key for somebody to get in. I said so they don’t have to be an actual guest??? She didn’t answer. she was unwilling to go check on them or to tell them to turn the music off. I was very disappointed. We ended up just going home with our two kids at night.
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