SpringHill Suites by Marriott Austin Cedar Park

We rented a suite to have room for the whole family with all the kids, but when we checked in, we only had two towels in the bathroom with a two bed queen suite. Went downstairs to get towels from the front desk after we tried to call in the phone doesn’t work, but we’re told there was no towels clean and to go get towels from outside. There was kids bedtime so we made it work but the next day our room was not cleaned even though we asked for it to be all of our towels were not replaced, of course so I had to go back down to get more towels. They said they didn’t have very many because housekeeping didn’t show up and said they had to pick what to do either clean rooms or do laundry, but of course neither was done. I went downstairs again later in the evening to look for water and the desk clerk gave me three waters that he had on the counter and said here just take these and then charge me for them. I don’t complain much about hotels. I’m on the road a lot and stay at a lot of places , but this was an extremely tough situation on multiple fronts with all the kids

I have a regular hotel I always stay at when traveling to the Austin area but booked this one as I needed to be in Cedar Park. I was a little concerned because I didn’t know much about the property, only that my friend recommended it. I have to say I was pleasantly surprised at how much I enjoyed this hotel. It’s located close to several restaurants and backs up to a pond with a paved walking trail. The complimentary breakfast exceeded my expectations and the staff was warm and welcoming. My room and bed were clean and comfortable, and nice and cool even in this Texas heat. I would recommend this hotel to family and friends. I think I found a new favorite place to stay.

Very nice, very clean, new property my family and I stayed in. We will be back next time we are in town!

Traveled with my family for an event and overall we were more than happy with our experience. The hotel has a modern design and our room was very relaxing and comfortable. The complimentary breakfast was one of the best we have experienced so far. I truly hope that management and friendly, approachable staff continue the excellent job they are doing