Holiday Inn Express Early, an IHG Hotel

We liked the room and it’s cleanliness. The only problem we had was the room above us was so loud. It sounded like there were cattle running back and forth. I called the front desk and complained but nothing was done. They kept running back and forth. FYI, they looked alot like the woman who was at the front desk. Never saw any parents with these kids downstairs.

The parking was horrible. All the spots were taken and I had to park at the fueling station next door. Laundry requires quarters and there’s only 1 machine. Staff was rude and didn’t have enough quarters for me to exchange bills. Staff suggested I go to the fuel station to get quarters! I think if you’re going to require quarters then you should have them available. Laundry closed at 10pm. I didn’t realize that and when I returned from the fueling station, the lights were out and my card didn’t work to retrieve my clothes, which were covered in laundry soap and still dirty. I had to ask staff to open the door for me to get my clothes. I had to wash important clothes in the bathtub. I was finally able to dry them when staff finally told my spouse that the laundry was actually open. We also had a very loud family directly above us. I had asked the same staff member earlier to ask that family to be quiet. He gave very little response. I called from my room and spoke with a lovely lady, I believe she had purple hair but didn’t get her name, she was able to ask the to be quiet and I was able to sleep. Gentleman that I dealt with over the laundry issue threatened to have my family removed from the hotel due to “feeling threatened” because I swore out loud to him over the laundry issue. Simple solution to that issue is to have more than one machine and having quarters available or a change machine for guests.

I generally always look for IHG hotels when I travel. I was relieved when I found this Express in Early/Brownwood where we needed to stay overnight on a family trip. I was very thankful and impressed that the staff called me personally a couple of days ago to talk through our accessible room needs. They upgraded our room for free just to make sure that we were in the best possible room for my wife who is in a wheelchair. I was so impressed and thankful for that extra level of customer service. This hotel is clean, new, sharp, and a great place here in the Brownwood area.

Front desk staff: Ryan was the best- She was part of the reason my family and I decided to stayed another night- she really made is feel welcomed and provided superb service.