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JW Marriott Austin

4 star hotel
Connecting rooms
9/10 Excellent
(1000 verified Hotels.com guest reviews)
See verified family reviews (6)

About the hotel

Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Additionally, 2 poolside bars, 6 bars/lounges, and a 24-hour health club are onsite.

Nearby attractions

JW Marriott Austin is located in Downtown Austin, a neighborhood in Austin, and is near the airport and near a metro station. Travelers who have shopping on the agenda can visit Sixth Street and The Domain. Looking to enjoy an event or a game while in town? See what's happening at Moody Center or Frank Erwin Center. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: wifi (usd 14.95 per 24-hour period)

Food and drink

2 poolside bars and 6 bars/lounges
4 restaurants and 1 coffee shop/cafe
Room service available

Spa

9 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage/treatment rooms
Spa open select days

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Transfer shower
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

24-hour health club
Full-service spa
Outdoor pool

Outdoor

Pool sun loungers
Terrace

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Austin-Bergstrom International Airport
10 km from this hotel
map

Reviews that mention...

Family Reviews

for JW Marriott Austin
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

6 reviews

Review data

5 star reviews

33%

4 star reviews

33%

3 star reviews

0%

2 star reviews

17%

1 star reviews

17%

We have selected a sample of reviews which reflect what families have said about JW Marriott Austin

Latest reviews (6)

M

Marina

31 Dec 2023 - 1 Jan 2024
reviewed on hcom

1 out of 5 stars

Everything was all good until checking out paid for valet parking as they went to get my vehicle it was parked on the street and expected me to take all my luggage out there when all other valet parking visitors got their vehicle in valet parking we were not treated the same as a paid customer like all others staying there. Then I was charge by the hotel for a the same night so needless to say I was charged again then it was just an inconvenience to my family and I had to call and wait to get this payment situated and now I have to wait for my payment to get released
w

wendy

1 Sept 2023 - 4 Sept 2023
reviewed on hcom

2 out of 5 stars

Pool very disappointing there are signs that parents are supposed to watch their kids which they clearly don’t. They are jumping in doing cannibals into a 3 foot deep pool with no regard to other adults that are trying to enjoy their vacation as well. Some of these were just flat out dangerous I saw two kids almost cracked their head open and I let someone know, but security did absolutely nothing about it, I understand that you can’t prevent kids from being in the pool and I wouldn’t ask that but you should force parents to watch the kids while they’re in the pool not just drop them off and leave a for a nine-year-old alone. They were at least 15 unsupervised, very young children in the pool all day Saturday.
O

Olena

1 Sept 2023 - 3 Sept 2023
reviewed on orbitz

5 out of 5 stars

Our family had a great stay! Will be back
A

Angela

17 Jun 2022 - 20 Jun 2022
reviewed on orbitz

5 out of 5 stars

My husband and I went on a 4 day couples getaway with our friends to Austin and this hotel was perfectly centralized to everything in Austin. The entrance was grand, clean and very well designed. The bar to the right when you enter had a beautiful fireplace to sit by and there. There were 2 other restaurants within the hotel that had great food. The room we chose was a corner room that had great views of the city. Bathrooms were spacious and clean. As a woman who loves good lighting for makeup application, my only annoyance was the lighting in the bathroom was very dim for makeup application. The rooftop pool was also nice but very small for the amount of people that were there. You could barely move around in it and the kids were splashing all over the adults that were looking to have a relaxing time. A separate family friendly pool would have been great instead of having one small pool for all guests. We have 3 kids so I have absolutely nothing against kids having a great time. Our purpose for the whole weekend was to disconnect from our kids. It was not enjoyable by the pool :( . The weather got to the 102-106 mark each day so the pool was a must after exploring the city.
M

Mitchell

7 May 2022 - 8 May 2022
reviewed on hcom

4 out of 5 stars

Stayed we family on a get away weekend
B

Brian

22 Nov 2021 - 25 Nov 2021
reviewed on hcom

4 out of 5 stars

The hotel was breathtaking, I was disappointed with the room service, both days I ordered breakfast there were mistakes with our orders. The first day we were disturbed by kids running up and down the hall banging on doors. Not what I expected staying on the 29th floor. Overall a great stay.
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