Hampton Inn & Suites Millington

Locks were broken, and it required either an employee to let you into the room, or leave the room unsecure to come and go. Unprofessional manager treated mysepf and my family poorly when it came to the recovery of an item that was accidentally left behind.

When we came to check in for our stay, we were notified that they had overbooked. We and multiple families from our baseball team were handled the exact same way. The woman at the front desk said it was not her problem and that she was not going to apologize for something she had no control over. They did hold rooms for us at another hotel 10 minutes further down the road, but did not pay for them and the accommodations were most definitely not equivalent. Poor management and customer service!!

Got to the hotel about noon and my room wasn’t ready so I told them I was going to be back, gentlemen working was very nice. I got back to the hotel at 7 o’clock, gave them my name and they told me they didn’t have any rooms and they tried calling my email. Not even kidding. I had booked a pay at the hotel on Expedia. No one from the hotel emailed or called me. No one from expedia did either. Turns out I found out they were so oversold, they gave away my room. Told me it was my fault. Said they tried running my card which I showed them they didn’t even have a card because it was a pay at the hotel and I came to check in, they pulled up my room, confirmed it was there but not ready. I said if I booked the hotel as a pay at the hotel, why would you run a card. That’s the whole pay at the hotel, deal… they said well, we ran a card that was on file with Expedia. Again, is it pay at the hotel, or is it pay at the hotel unless we decide different? Went up to a friends room to try to get another room somewhere else and when I came back down they didn’t know we could hear them bad mouthing us, and then the manager/owner kept verbally attacking me telling me how it’s done. The bottom line is I booked a room on Expedia that was pay at the hotel. I got to the hotel, they knew I was coming back. They were extremely rude and handle that terribly. Not even a suggestion of elsewhere to try. Just tough. Hope Karma gets you 2 slime ball liars.

Very great hotel to stay with your family!!