Courtyard by Marriott Collierville

Terrible front desk service. I was on the bottom floor with a loud family next to me. The kids were screaming and running down the halls and the parents had the tv blaring. this was around midnight and I had work the next day. I called the front office to aske if I could change rooms as I had noticed earlier that the hotel parking lot was nearly empty. The front office attendant told me they were completely full. I informed them of the situation next door and the attendant told me they would speak to the family. An hour went by and noting changed. The worst stay i have ever experienced. DO BETTER COURTYARD MARRIOTT!

Great customer service. Very nice room. Will definitely stay her3 aga8n when visiting grandchildren.

it was very brief. i was very uncomfortable with the attitude of the person who checked me in. she was condescending in tone. then, while the room was sufficiently clean and decent, it was cramped and very uncomfortable, im not even sure the chairs had actual cushioning or some synthetic stuff. i was going to let it go, since just one night. but later, i heard the same attendant who was so rude to me before speaking even worse to a family who were clearly foreign. i don’t know if that was because of their nationality or what. this is the last time i use hotels.com. - i’ve only used it 2 or 3 times - and each time juts has not been great

Everyone was very attentive to our needs. Both pool and whirlpool were working. That almost never happens in hotels. Three young persons were attending the Starbucks bistro in the morning. We had trouble accessing the pool in the morning and a gentleman carrying a clipboard made sure we got in. It is obvious this is a family-run operation.

We had a mostly pleasant experience but it looked like a high volume of guests blew through common areas leaving trash in their wake, exhausting the staff. Great night’s sleep despite hallway noise from children running in late hours, appreciated the bathroom layout and sheet setup for the pullout bed so we didn’t have to ask.

The stay was a last minutes thing due to work. There was some winter weather that caused me to have to get a room for my family for the night so I could get back home the next morning.

Clean, friendly, great for kids. Walking distance to shops and restaurants.