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Phoenix Inn Suites - Albany

2 1/2 star hotel
Kids stay free
Connecting rooms
9.4/10 Exceptional
(1009 verified Hotels.com guest reviews)
See verified family reviews (17)

generated by AI based on family reviews

Overview

Phoenix Inn Suites - Albany is praised for its spacious and clean rooms, friendly and helpful staff, and convenient location. Families appreciate the comfortable beds and the availability of a pool and hot tub, although some noise issues from other guests have been reported. The hotel offers a good breakfast. While some guests noted slightly outdated decor, the overall experience is considered pleasant and good value for money.

Guest highlights

The spacious and clean rooms
The friendly and helpful staff
The comfortable beds
The pool and hot tub

About the hotel

An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.

Nearby attractions

Phoenix Inn Suites - Albany is located in Albany. Bowers Rock State Park and Timber-Linn Memorial Park reflect the area's natural beauty and area attractions include Monteith District and Osborn Aquatic Center. Looking to enjoy an event or a game while in town? See what's happening at Gill Coliseum or Reser Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails and mountain biking.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Microwave
Refrigerator
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily 7:00 am–10:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Outdoor

Bbq grill(s)

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Fireplace in lobby
Smoke-free property

Nearest Airport

Airplane
Mahlon Sweet Field
58 km from this hotel
map

Reviews that mention...

Family Reviews

for Phoenix Inn Suites - Albany
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

17 reviews

Review data

5 star reviews

59%

4 star reviews

18%

3 star reviews

18%

2 star reviews

0%

1 star reviews

6%

We have selected a sample of reviews which reflect what families have said about Phoenix Inn Suites - Albany

Showing 1 - 10 of 17 reviews

Latest reviews (17)

T

Tim

19 Jul 2024 - 20 Jul 2024
reviewed on hcom

5 out of 5 stars

The employees at the front desk were very friendly and helpful. They checked us right in when we arrived, gave us some good advice on what to see in the area and good places to eat. The room was very spacious and very clean. We slept like babys on the wonderful mattress. They had a nice counter with a coffee maker and refrigerator below. Couldn't ask for more when traveling in this area.
B

Brenda

5 Jul 2024 - 7 Jul 2024
reviewed on expedia

5 out of 5 stars

Convenient access to the freeway to get us going toward our destinations throughout the weekend very quickly. Cindy at the front desk was extremely helpful with answering all the questions we had on area activities and recommending places to eat. Hot and cold breakfast had many options, with something that pleased every member of our family. Our room faced away from the freeway, which all but eliminated the traffic noise and provided some great sunlight to brighten the room in the morning as we got ready. Will definitely stay here again on future visits to the area.
R

Robin

17 Feb 2024 - 18 Feb 2024
reviewed on hcom

3 out of 5 stars

It was just what you see in the photos. Outdated decor but clean. We were on the second floor and were surrounded by toddlers lots of noise running, jumping and carrying on.
K

Kari

17 Feb 2024 - 20 Feb 2024
reviewed on expedia

4 out of 5 stars

This place is nice. Our first night, we had a room that smelled heavily of stale cigarettes. It was that or stay on the same floor as a bunch of traveling kids’ sports teams. The next night, though, they very kindly changed our room, and it was lovely. The room was clean and the water pressure was good. The shower head is installed high enough for a 6ft person to easily stand under. The rooms were quiet. The bed was a bit too firm for us, but overall it was a pleasant stay.
C

Caity

17 Feb 2024 - 18 Feb 2024
reviewed on hcom

3 out of 5 stars

It was ok except that the pool was closed the second day of our stay for maintenance. We were there for a weekend of Basketball so a hotel full of young boys wanting to swim after full days of basketball was rough on those with families with multiple children.
J

Joanne

18 Jan 2024 - 24 Jan 2024
reviewed on hcom

5 out of 5 stars

Every person we encountered from the breakfast gals to front desk to housekeeping, always had a smile on their face & were a pleasure to deal with. You were very conveniently located to the home where our family member resides. Lots of shopping nearby, we could get anything we needed very easily. The cost was one of the best around. The only thing I wish you had were USB ports. Other than that, it was a nice stay.
K

Kathleen

22 Dec 2023 - 26 Dec 2023
reviewed on expedia

5 out of 5 stars

Enjoyed out stay. It was quiet except with a child upstairs jumping and running until midnight two nights of our three nights there. The hot tub was going to be painted but unpleasant. But staff very friendly and enjoyed having the suite. I'd stay again.
K

Kimberly

20 Nov 2023 - 22 Nov 2023
reviewed on expedia

5 out of 5 stars

Beds are comfortable, large rooms, great breakfast. Our grandkids had a great time using the pool and hot tub. This is our go to place to stay when ever we’re in this area.
T

Todd

23 Sept 2023 - 25 Sept 2023
reviewed on hcom

5 out of 5 stars

The staff treat you like family and made our experience a pleasant one.
R

Rhonda

30 Aug 2023 - 2 Sept 2023
reviewed on orbitz

4 out of 5 stars

We were in town for a family emergency. Staff was very accommodating.
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