La Quinta Inn & Suites by Wyndham Ponca City

I booked 2 king rooms and received confirmation of the room through Expedia. The rooms were not available upon check-in and I was given the choice to cancel or take the queen rooms (no discount given). The next major issue was that the staff were unable to check us in due to either a computer issue or lack of knowledge on how to operate the system. My spouse and the coupe we were with spent 30 minutes waiting for 5 different people trying to figure out how to process our payments. They never could figure out how to do it so we hand to fill out paper forms with our credit card information. Long story short, the worst check-in experience I have ever had. We witnessed at least 4 other families that had reservations and the hotel was apparently overbooked. All of them left the hotel very upset!

We are regulars as I have family here and visit often. We’ve been coming here since they’ve opened and the condition of the hotel has gone downhill. Place used to be really nice and well kept. Not anymore. Overall stay was okay.

This was a convenient place for us to stay on a quick family trip. Staff was friendly and helpful when we needed anything. However, the shower in our room had a problem with the gead and sprayed all over the place. Tub also wouldn't drain well. Not huge problems, but more inconvenient because we had to be weary of how everything was positioned and keep towels in the floor to sop up water.

The rooms were so very dirty. Had to have my granddaughter wear her socks to protect her feet. Took pictures and also pisted on trip advisor. Rethink staying here. Employees smoking pot outside front doors of check in, not what we wanted to take our grandchildren through. Im all about to each his own, but, really? Where is the pride in ones establishment.

There was never anyone at the front desk. Maid service was only every 3 days so we to find someone for extra towels. Pool was taken over by teenagers that didn't stay there possible friends/family of workers.