Courtyard by Marriott Cincinnati North at Union Centre

There were a huge crowd because of some tournament and the parents were not caring what the kids where doing. it wasn't the fault of the staff but it was awful. the kids were running around screaming and it wasn't safe. food on the floor and the pool was overflowing with water.

Our check-in was fine until we discovered the TV in the room didn't work properly. We were told no maintenance was available (this was about 4:30 p.m.), so we had to pick up everything and move to another room. The person who checked us in was fine, but there was another clerk who was rather snide and not nearly as friendly. Someone spilled something on the lobby floor (dry, not wet) that was still on the floor when we returned to the hotel hours later. None of the soda vending machines worked, but the clerk put a sign on "Not Working" sign on them. And not that the staff can control it, but there were kids yelling, squealing, and running up and down the third-floor hallway on Saturday morning. Very disruptive and annoying.

Everything was great and it was a fast and easy check in process that felt warm and inviting. I don’t remember the young ladies name that checked us in that evening but she was super helpful, kind and professional. The only complaint is more about a set of guests that had their kids running loose after midnight through the hotel playing “Knock Knock ditch”. Kids will be kids! We chuckled but some guest were audibly not happy being woken up. We chuckled again. On a high not the checkout process was absolutely the highlight of our stay meeting Wendy. It felt like we knew Wendy for years and we talked for several minutes about travel and family. She was delightful, inspiring , cheerful, kind, enthusiastic, helpful, and just a great person all around. Thank you Wendy for making our departure so memorable.

Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said "you can cancel, but everything is sold out around here".

Doing the best they can while under construction.. mark I think his name was who handled bar/ food for soccer families was very friendly. And the cook for breakfast and Starbucks options was great !