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Samuel
16 Sept 2024 - 20 Sept 2024
reviewed on hcom
2 out of 5 stars
Our room was falling apart… the rail under the sink was just set in holes in the wall our toddler could pull out. There is no vent in the bathroom and a barn style door. After showering it’s muggy all day in the room. My wife tried using the shampoo in the shower… it was body wash. Ceiling is starting to sag where the curtains are hung. We booked a deluxe room and nothing about it was deluxe. No microwave in the room either. There is a decorative piece on the bed head board that is supposed to screw in… doesn’t screw anymore so another issue with a toddler. Overall really poor quality room. Baseboards were really scuffed and dirty which makes me wonder about the true cleanliness of the room… Staff is nice but the room was really disappointing and not “deluxe” at all.
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Monty
5 May 2024 - 8 May 2024
reviewed on hcom
4 out of 5 stars
very nice and comfortable. The personnel were kind and considerate. has a family atmosphere
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Connie
6 Apr 2024 - 9 Apr 2024
reviewed on hcom
5 out of 5 stars
Great friendly staff, cool hotel. We enjoyed our stay in the clean room with comfy beds. It’s an old building, so a bit quirky. I didn’t like the sliding barn door for our bathroom, but it wasn’t a big deal overall. I would definitely stay again. The kids loved the pool and we enjoyed the sauna too.
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maryellen
1 Feb 2024 - 2 Feb 2024
reviewed on expedia
2 out of 5 stars
I felt that the pet fee of $80 was excessive. Pet rooms were acceptable. The hallway within the pet quarters was dreary
There was a notice in the bathroom that there were no toiletries, but they were available at no charge at the desk. I had forgotten my deodorant because I left in a hurry (an unexpected death in the family). I went to the desk and told that they had none.
I froze in the room at night. There was not an extra blanket in the room. The strange coffeemaker had no instructions, (so I had no coffee). The alarm clock was unusual and had no instructions to operate. The lack of information sheets rendered these items useless.
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JoAnn
8 Jul 2023 - 9 Jul 2023
reviewed on expedia
4 out of 5 stars
My parents, now gone, lived in this area so, we have used Aurora Inn in our family for years. Check-in and out was so easy. We were going to a Guardians game with family, some living in Aurora, and were hoping to check in one hour early. My husband was told $50. up-charge! I would rather have staff tell us 'sorry, but we are unable to do that today'. My sister asked for a late checkout and told an up-charge also. Price for room is already at higher end so, with this I will book elsewhere in the future. We came back at 10pm to check in after being in downtown Cleveland.
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Katherine
18 Jun 2023 - 19 Jun 2023
reviewed on hcom
3 out of 5 stars
The inn was very cute and updated, and our kids loved the pool. Unfortunately, there was a wedding taking place the weekend we were there, which took up most of the staffs and facilities bandwidth. The restaurant and bar was closed both days we were there, and there was zero parking while the event was taking place. It's a lovely place but maybe they should warn other guests that amenities are not available while they are hosting events.
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Kristen
14 Apr 2023 - 15 Apr 2023
reviewed on orbitz
2 out of 5 stars
Arrived at 9pm, one bedside lamp did not work (pull chain stuck), had dark shades for window but bright light from hallway shone around entire door. Next door was a family ( baby and child) crying and being disciplined to not lock the door very clearly. I'm sure if I have my TV on, they could hear it clearly. They texted me on arrival (at 10:06pm) that Aika could assist me through my stay. Next morning I texted them the issue. The next text said thank you for chosing Aurura Inn, rate it 1-5, I said a 2 just like this Expedia rating. Next text said please provide further feedback on rating. I cut/paste earlier comment. Last text was so sorry that your stay was less than satisfactory. Thank you for your feedback! And I was on my way, even less satisfied that my feedback was handwaved by the provided concierge.
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Michael
8 Oct 2022 - 9 Oct 2022
reviewed on orbitz
5 out of 5 stars
Went on a hiking trip with family. Nice restaurant/tavern and pool. Rooms were what we expected. Close to Cuyahoga Valley National Park.
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Anthony
12 Jul 2022 - 13 Jul 2022
reviewed on hcom
5 out of 5 stars
The Aurora Inn is a hidden gem. The room was comfortable, clean, and the furnishings contemporary. The patio and restaurant were the perfect environment to relax and enjoy the evening. The staff was friendly, personable, and genuinely helpful. The clientele was eclectic and internationally diverse. I travel often for business and this privately owned and operated gem is a great respite from the standard corporate hotel model. I would highly recommend the Aurora Inn for business or pleasure, solo stay or group stay, corporate event or larger gathering of friends/family. I cannot wait to stay again.