Comfort Suites Sanford

The first room we were given had carpet that was separating from where it met the linoleum and exposing the carpet tacks. I went to call the front desk and the phone wasn't even hooked up. They gave me a different room which we stayed in but had a musty smell. I purposely picked the hotel because it had a "pool" listed as an amenity but when asking where it was I was told it wasn't working. The lady that checked us in gave me no information to begin with and the following morning I took my grandkids down to eat breakfast and was told they would be closing in 10 minutes. (The lady working the kitchen was very curt!) It would have been nice to know this when I checked in. WORST hotel experience ever!!!!

The service from the start was terrible! Hotel is advertised with a working pool, upon arrival it was shut down. Not only was the pool shut down but in my opinion the hotel should be also. Black mold in the shower, roaches in the room, dirty sheets, dirty environment, terrible customer service, and the list goes on! Went on this trip with my family anticipating having a good time and it was absolutely ruined. When asked about a refund due to conditions my request was denied and said if I had an issue I could contact Hotels.com but if you ever got on their phone line you would know that went absolutely nowhere! I 100% do not recommend staying here. 0/10.

The Comfort Inn was good to us. They could use some new mattresses though. The mattresses are very basic like the ones you’d buy for $89 at a random big lots on the side of the road. Breakfast was great, had something for the whole family.

Me and family were not able to stay at the hotel due the room being dirty and additional rooms were not available. There were crumbs in the sheets and you can tell they weren’t changed in a while. There was also a dead cricket and water bug or roach shell on the carpet.

Booked this place to be closer to family because we usually stay out of Sanford and this place was run down and BAD! Pool is closed indefinitely and Orbitz site doesn’t tell you that, they don’t have shampoo but have soap and conditioner ( manager said it was on backoder and purchased us a small bottle), the toilet valve made a screaming noise when you flushed it, and the hair dryer was broken. The night staff were very apologetic but the day staff just wanted to play with their phones and the breakfast was ok. Will not stay there ever again.

The Hotel used to be nice and has great potential but is a disaster now. #1 both carts for luggage had flat tires making it impossible for me to move all my camera equipment at once meaning 6 trips when 1 could work. The shower was nice but the rail was pulling from the wall and neither end would stay shut so you could not take a full shower without the entire bathroom floor getting soaked. The toilet had a crack in it and it looked as if feces was leaking from it I did not verify if it was feces. The bed at the foot had a screw missing and the box spring so when I sat there to take off my shoes it scratched the back of my heel. I was sitting watching the news had just taken off my shoes and realized something hard under my foot turned out to be 2 small pieces of sausage from a pizza as if the previous tenant had pizza and the mai did not Vacuum. I mentioned all this at check out to two ladies working the desk and they never responded but started a conversation with each other about the shortcomings of the carts when one of the two had a family reunion there. I was very disappointed.

The hotel was under renovations and didn't advertise that upon booking the reservation. My family was really disappointed to find out the pool was closed due to renovations. This was one of the reasons we choose this hotel.