del Lago Resort & Casino

About the hotel

7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a nightclub, 4 bars/lounges, and a health club are onsite.

Nearby attractions

Del Lago Resort & Casino is located in Waterloo. The area's natural beauty can be seen at Women's Rights National Historical Park and Montezuma National Wildlife Refuge, while National Memorial Day Museum and National Women's Hall of Fame are cultural highlights.

Popular amenities

Family friendly

Free cribs/infant beds

Laundry facilities

Refrigerator

Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

24-hour room service

4 bars/lounges

7 restaurants and 1 coffee shop/cafe

Breakfast available for a fee: usd 12.00 per person

Spa

14 treatment rooms

Body scrubs

Body treatments

Body wraps

Couples treatment room(s)

Detox wraps

Facials

Manicures and pedicures

Massage - swedish

Massage - deep-tissue

Massage - hot stone

Massage - prenatal

Massage/treatment rooms

Sauna

Spa open daily

Steam room

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Hair salon

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible parking

Things to do

24-hour fitness center

Full-service spa

Nightclub

Outdoor

Garden

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Gift shop/newsstand

Vending machine

More

1700 casino slot machines

66 casino gaming tables

Casino

Communal living room

Smoke-free property

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Nearest Airports

Syracuse Hancock International Airport

62 km from this hotel

Greater Rochester International Airport

69 km from this hotel

Reviews that mention...

All reviews (14)staff (6)clean (2)dining (2)pool (1)evening entertainment (1)

Family Reviews

for del Lago Resort & Casino

3 out of 5 stars

14 reviews

Review data

5 star reviews

29%

4 star reviews

7%

3 star reviews

21%

2 star reviews

43%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about del Lago Resort & Casino

Showing 1 - 10 of 14 reviews

Latest reviews (14)

T

Tracey

24 Jul 2024 - 25 Jul 2024

reviewed on hcom

2 out of 5 stars

The noise from the family that stayed beside us was ridiculous. Children were screaming, crying, running, throwing things and slamming doors. This went on late into tge evening. This certainly disrupted our peace and sleep.

S

Seth

17 Jun 2024 - 18 Jun 2024

reviewed on expedia

5 out of 5 stars

Very good. For traveling with children, the hotel does have cribs, but does not have highchairs in the on-site restaurant.

F

Frank

7 Apr 2024 - 9 Apr 2024

reviewed on expedia

2 out of 5 stars

I wish this is a more family friendly place. It says nothing about that children cannot go into the casino area. That’s where all the restaurants are.

M

Michelle

6 Apr 2024 - 7 Apr 2024

reviewed on expedia

2 out of 5 stars

We booked a junior Suite and although larger than regular room it had no wear to sit besides 3 desk chairs—so not worth the extra money and did not provide extra seating as would be accustomed To a junior suite. The room was poorly designed and the bed the most uncomfortable we have slept in.

a

anthony

2 Mar 2024 - 3 Mar 2024

reviewed on expedia

5 out of 5 stars

Modern casino close from all directions. Went to another place last year further down the 90. Went for a relaxing night away and had what felt like 20 kids jumping around loudly til midnight. This place was quite and relaxing and alot cleaner and modern compared to the other casino.

C

Cheryl

17 Feb 2024 - 18 Feb 2024

reviewed on expedia

2 out of 5 stars

Not family friendly! You had to be over 18 to do anything..

M

Maria

31 Aug 2023 - 1 Sept 2023

reviewed on orbitz

5 out of 5 stars

Limited dining for family with children

d

della

4 Apr 2023 - 6 Apr 2023

reviewed on orbitz

5 out of 5 stars

My family and I arrived earlier than expected. We were able to check in right away. I lost my credit card and they tracked me now immediately to inform me that they found it. I didn’t even have time to miss it. The staff was so attentive, helpful and friendly. We really enjoyed our stay. I had my 12 year old niece and she even had a good time, eating and exploring the hotel. The spa was amazing. Breanna, Brandon and Maria made this stay even better. Thank you for a really pleasant experience.

N

Nancy

11 Feb 2023 - 12 Feb 2023

reviewed on orbitz

4 out of 5 stars

It was very clean and the room was great! we had a junior suite. It was costly $500 after taxes! For 1 night! They really need to take into consideration folks gamble and should make the rooms reasonably priced!

E

Edwin

Invalid Date - 12 Jan 2023

reviewed on orbitz

3 out of 5 stars

The air registers in the room, were filthy. We had a gift certificate that our children gave us for xmas. The check-in clerk didn't know how to process the gift certificate. So, instead of asking for help he ignored us and called the next person in line. That is just poor service for a facility that is always flaunting their great service, and friendly staff. On a positive note, the staff at the Socialle Cafe were outstanding I would give them a 10 .