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Joanna
5 Oct 2024 - 6 Oct 2024
reviewed on hcom
5 out of 5 stars
Extremely friendly staff who welcome me to stay for the night in what seemed a very family orientated friendly place to stay. Easy parking easy location would book again when I am staying in Middletown, New York.
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Elizabeth
14 Jul 2024 - 15 Jul 2024
reviewed on expedia
4 out of 5 stars
For an economy chain that is not usually my first choice, this was surprisingly nice. It was clean and well-cared for. It was very packed with families which made the pool a little too busy and breakfast had a line as well.
The front desk staff both at check in and the next day were extremely helpful.
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Daniel
11 Jul 2024 - 12 Jul 2024
reviewed on expedia
5 out of 5 stars
Great pool and rooms. Waffle maker was fun for the kids!
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Patrick
5 Jul 2024 - 7 Jul 2024
reviewed on expedia
5 out of 5 stars
Very clean location. Staff at check in and check out were friendly and helpful. Parents letting their kids run around the hallways was annoying but that’s to be expected in this day and age.
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Eric
8 Jun 2024 - 15 Jun 2024
reviewed on hcom
5 out of 5 stars
Perfect for families. Indoor pool, outdoor patio area with gas fireplace. Management topnotch.
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Brian
7 May 2024 - 9 May 2024
reviewed on expedia
1 out of 5 stars
This property is average. We stayed there for work. I brought my Team to Montgomery for training and decided to stay in Middletown because of all the restaurants and shops. Everything was nice until the last morning. The clerk, who is extremely rude, accused my entire Team of doing something that just wasn’t true. Now, we are proud to live with the “Extreme Ownership” mentality. If we do something, WE WILL OWN IT! This woman apparently came into the hotel to work a 1/2 hour to hour prior to us returning to the hotel our final evening. Now, either she missed it, or it happened after she arrived, but someone got sick on the stairs by the side entrance. Well the next morning she accused a couple of my Teammates of doing this. She said she “had it all on video” well, that would have needed to be edited because it wasn’t us.
You know, I could give half a damn about something so childish. Then she proceeded to throw one of my Team out of the hotel.(We were checking out anyway) But her attitude, along with the was she treated myself and the rest of my Team was unacceptable. The manager got involved. She seemed to have a much better head on her shoulders. I told her if she could show me anyone on my Team acting inappropriately in any way whatsoever I would pay a $500 fee to clean. (They said it was $150) But they didn’t have any proof. In the meantime it’s 6:30 am and there’s another guest stumbling around drunk carrying a 12 pack acting obnoxious right in front of everyone!
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Ximena
22 Apr 2024 - 24 Apr 2024
reviewed on expedia
4 out of 5 stars
Convenient for family and children
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Dennis
22 Apr 2024 - 23 Apr 2024
reviewed on expedia
5 out of 5 stars
Very friendly staff. One of my family's favorite place to stay. Love the pool and hot tub. Have recommended to family and friends.
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Emily
25 Aug 2023 - 27 Aug 2023
reviewed on orbitz
4 out of 5 stars
The hotel was overall great. However, there were two things that I found irritating/inconvenient. First, the indoor pool was freezing. We stayed here for my kids to swim, but my toddler's lips turned blue so we didnt spend too much time swimming. Second, there were no hooks or other methods of hanging our wet towels and swim suits. Like, NONE. Not one hook on the back of the door or wall. We had wet towels and bathing suits strewn all over the place. The lobby area was very spacious with lots of seating options for eating or just relaxing.
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Dana
16 Aug 2023 - 19 Aug 2023
reviewed on orbitz
5 out of 5 stars
My family and I stayed for a couple nights. The staff was very helpful and nice. We enjoyed the breakfast they had each morning. The room was clean and my kids had a blast. The indoor pool was also clean and they made sure there were clean towels for you to use once you were done swimming. It is also near a mall and different places to eat. I would recommend this hotel and city to anyone. We will definitely be staying here again!