Courtyard by Marriott Lake Placid

Not Hiker friendly. Both nights we were awoke by hockey kids running up and down halls. Saturday was the worst at 11 pm called the front desk. No problem will take care of it. 11:30 the kids were still in stairwell next to our room then running down and banging on door including ours. Called front desk again and was told he couldn’t leave the desk to deal with the kids. He refused to call his manager and have them come out to help eliminate the problem. But the parents were all in the bar area if I’d like to talk to them. So I went to front desk and was pointed in the direction of 18 parents which I had to get their attention and inform them of the problem. Only one parent stood up and left to go upstairs. The rest were deer in the headlights approach. Why on earth is up to the paying customer to police the property..needless to say it was after 1am when we felt back asleep. We spoke to the girl at front desk in morning and asked for the manager. She said they didn’t arrive for 30 minutes so we went over what went on the night before and left our phone number.. it’s now been 7 hours later and we have not heard anything. I would not recommend staying here. Very poor management and policies in place. No way should any customer be made to confront problems like this.

Desk attendant greeted me by name at check-in. I was late on arrival due to travel delays, attendant stated he was glad me & my family had arrived safe. Very friendly! Super fast check-in!