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Lisa
4 Oct 2024 - 6 Oct 2024
reviewed on hcom
4 out of 5 stars
I did enjoy my stay here overall. It was within walking distance to Fremont Street. The downside was that it’s so close to Fremont that you can hear music going on until 2am. Nothing that the hotel did/does wrong but something to note if you stay with young children. There was also no refrigerator or coffee machine in the room.
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Troy
3 Oct 2024 - 6 Oct 2024
reviewed on hcom
4 out of 5 stars
Stay was good. Bad part was pool only oprn until 6 pm daily, my kids and I really wanted to swim after the Reggae Rise Up show on Friday and Saturday.
When dialing operator from hotel room, no one would answer. We called multiple times for housekeeping to bring extra toilet paper. I actually had to walk to hotel lobby and inquire.
The room was very clean, however 50% of outlets didn't work in room so we had to share outlets. The beds were small, not queens size as noted on website yet okay as we werent in the room all day. The bathroom was very clean!!
Hotel staff, housekeeping staff and casino staff were very friendly and helpful. Hotel is in decent area and the Mob Museum was right across the streeet. Plenty of restaurants in and around hotel which was good.
Was a bit pricey yet hotel in good area of being off Freemont Street, i would stay there again...
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Julia N
30 Aug 2024 - 1 Sept 2024
reviewed on hcom
4 out of 5 stars
The entire stay was great! Cozie and convenient to Fremont Street. Not as busy as other bigger hotels, caters to middle age guests and not too many kids there. The price was great too. The only thing I didn't like was that we didn't get any housekeeping services. We were there for 2 night and didn't get any clean towels or get the beds made. Not a huge issue but it would have been nice.
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Lokahi
10 Aug 2024 - 12 Aug 2024
reviewed on hcom
5 out of 5 stars
It was a really well staffed hotel. The front desk was wonderful, specifically Lynn. She was so helpful and accommodating for us. She started our stay off on a high note and it was very appreciated. The bell staff and the valets were so helpful, friendly and efficient. Being able to scan the QR code for your car and it be waiting for you when you get downstairs is clutch! Room was great, bathroom was large with counter space. Shower was weird as it didn’t have a curtain just half a glass wall. Felt like I was getting water everywhere. Elevators were hot and slow and always stop on the 21 floor regardless if someone is there or not. The biggest bummer was the pool. It was as hot as a hot tub. No joke! It was miserable. We couldn’t stay for more than a few minutes and it closes at 6PM!!! I don’t get that at all. The Freedom Beat staff was friendly and efficient. Good food. Get the players card and earn the $13.99 prime rib. I had it both nights and it was delish. Martha, one of the servers on the casino floor was so great! She was friendly, always checking on us, good drinks and just all around awesome vibe. All in all, I loved it and will be back if we come to Vegas again, hopefully without the kids lol.
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Susan
10 Aug 2024 - 11 Aug 2024
reviewed on hcom
5 out of 5 stars
First time in Vegas since I was a kid. People were super friendly, from check in to restaurant servers and parking attendants. Our room was great.
Would recommend and we will be back. Thank you!
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Lorraine K
28 Jul 2024 - 29 Jul 2024
reviewed on hcom
5 out of 5 stars
We usually stay here at the Grand, it’s close to everything, walk to Fremont Street which we like better than the strip. Way too many almost naked chicks which is annoying for families and “normal” people!
The room was comfy, clean and perfect for our overnight stay. Walked to a few casinos and the Grand Casino is always fun but small. We enjoy breakfast every time at the restaurant.very good! They held our luggage for us before check-in since we were very early👍
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Stephanie
26 Jul 2024 - 28 Jul 2024
reviewed on hcom
1 out of 5 stars
Checked in and got up to the room and it had no working tv and the toilet did not work. The elevator in the parking garage did not work. We traveled with little kids and so a tv was a must even after they offered to change rooms to a working toilet. We chose to cancel our stay. The front desk told me I had to deal with hotels.com about getting my refund but that they would have to charge me the $88 resort fee and I was fine with that because they were willing to work with hotels.com to get my refund. However today I found out that the front desk told hotels.com they were not willing to refund. Very poor customer service and we will not ever be returning there.
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Sara
30 Jun 2024 - 1 Jul 2024
reviewed on hcom
4 out of 5 stars
It was an overnight stay with family. Check-in person was very nice in helping us get a room that accommodate my sons fear of elevators. He was very professional and efficient without making it an issue.
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Chris
20 Jun 2024 - 21 Jun 2024
reviewed on expedia
4 out of 5 stars
Very nice property with a great pool that the kids loved.
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Angelo
12 Jun 2024 - 14 Jun 2024
reviewed on expedia
3 out of 5 stars
I like the gallery tower close to the pool for my kids.
Cons:
One of front desk hanged up on my daughter when she asked about when the pool are closung that was rude
My window view from my windows is mural. Im sure i asked for citiview since i have kids but overall going to vegas is always fun for me and my kids