Home2 Suites by Hilton Elko

Let me preface this by saying my wife & I are professional travel bloggers. We live in hotels full time and are very familiar with ones that are well run, and ones that aren't. 2 weeks prior, we booked the one bedroom suite. When we arrived, the woman at the front desk assigned us to a junior suite. We explained to her that we had booked, and already paid for, the larger one bedroom suite. Her reply was that all the rooms were suites, so it didn't matter. I explained to her that we stay at Home2 Suites all the time and know the difference between a one bedroom suite and a junior suite. I showed her my reservation, which plainly showed that we had booked a one bedroom suite. She argued with us, telling us we were wrong. She was the rudest front desk person we have ever encountered. We gave up and talked to the manager the next day. The manager confirmed that we had booked a one bedroom suite and were put in the wrong, smaller room. She also said that there was nothing she could do about it. We paid the higher price for the biggest room but were put in the smallest, cheapest room so additionally, we were ripped off. Taking a close look at the property, we could see many other problems - stained carpets in the halls, dirty walls, trash in the parking lot and ice machines that didn't work. This Home2 Suites clearly does not match up to the quality of other's in the chain. We've stayed at approximately 60 Home2 Suites across the country. This one is by far the worst.