Holiday Inn Express & Suites York, an IHG Hotel

The staff was very friendly and very accommodating. The desk clerks were right there to answer any questions. The environment was inviting with Christmas decor. Information about the annuities and their time schedule was given in a slip of paper with the keys. It was very easy to enjoy with ease. Our stay was truly a special treat and helped make family Christmas be special also. Thank you.

I checked in at about 9:00 pm, just wanted to go to bed because I had been awake since 4:00 am. The lobby was filled with wet kids running around, leaving puddles and lots of adults. My room, 115, was one door away from the lobby, across from the lounge, elevators and boardered by the vending machines. As I entered my room, I could hear all the conversations in the lounge. The bathroom had hair in the bathtub and someone's else's bathing suit hanging on the door. The toilet was dirty. I went back to the front desk to ask to be moved. The hotel was full due to a wrestling tournament so that wasn't possible. The lady at the front desk assured me that they have "quiet time" beginning at 10:00 pm. At 10:40, someone started vacuuming the hall and moving the tables and chairs across the floor in the lounge. At 11:10, it began to sound like there was a mosh pit in the room above me. Between about 1:00 and 2:30, someone kept slamming a door near the front desk. At 2:16, the furniture in the lounge was rearranged, again. At 3:00, a loud group, arguing by the elevators. At 4:00, more vacuuming. ZERO SLEEP. The manager refunded the room and told me they don't usually use it, but the GM says they have to if they are fully booked. They indicated they are fully aware of the issues, have had previous complaints, yet care about money more than the comfort of the paying guest.

We arrived at 9pm with our family. The room had not been cleaned completely. Dirty bedding, unmade bed, wet dirty towels, the trash cans were full. I ended up getting the clean bedding and making the bed myself. They did knock off $50 from the bill, but I feel it should of been more.