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Kendra
24 Jun 2024 - 27 Jun 2024
reviewed on hcom
4 out of 5 stars
Check-In was incredibly delayed due to staffing issues and they comped parking to make up for it, which was very kind. During our three day stay we did not receive any maid service despite requesting it every day so we had to get our own towels every evening and set our used ones outside (as we have kids and they are messy). Ricky (Omelet Man) and breakfast crew were outstanding and very accommodating as was the front desk crew. Pool was eye-burningly over chlorinated (compared to other hotels on our trip).
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Matthew
26 May 2024 - 27 May 2024
reviewed on hcom
5 out of 5 stars
Front desk staff was friendly and personable at check in. Pet friendly for our four legged family member.
Breakfast was very good and the staff were very friendly and were efficient with cleaning off tables as guests finished.
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Emily
20 Apr 2024 - 21 Apr 2024
reviewed on expedia
3 out of 5 stars
I stayed on the 5th floor where kids ran constantly around the loop until we called on the noise. Although the room was nice, it also had a faint smell of wet dog. After showering, the humidity intensified the wet dog smell and a urine smell. There was also a faint, dirty shoe print on the bedspread. However, I got in very late and feet bad complaining about the running kids already and didn’t want to seem high maintenance, so I got new blankets from the front desk and went to bed. I’m unlikely to stay again due to the gross odors, but breakfast was great and so was everything else.
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Barbara
10 Mar 2024 - 12 Mar 2024
reviewed on expedia
5 out of 5 stars
We were traveling with 2 grandchildren and really liked the separate area. Pool was closed which was frustrating but it happens. We enjoyed the evening reception, both the drinks and snacks were good. We ate at the restaurant and enjoyed the food. The location was close enough to easily get to the zoo, and bonus was that there is a Cabellas next door.
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Jennifer
9 Mar 2024 - 10 Mar 2024
reviewed on expedia
2 out of 5 stars
Pool water was cold the first night, and closed the second night. The main reason we got the hotel room was for the kids to swim over spring break. We were charged $10 to park, which was never mentioned when we booked the room. Breakfast was supposed to be served until 1030, but it closed early. Employees were rude in the breakfast serving area. We booked the room for four people, but they’re only only two bath towels in the room. When I called to have more brat to floor, we were told to come down to guest service to get them.
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amanda
27 Jan 2024 - 28 Jan 2024
reviewed on hcom
4 out of 5 stars
So many kids running halls and yelling all night long.
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Meaghan
20 Jan 2024 - 21 Jan 2024
reviewed on hcom
4 out of 5 stars
The only downside is we had to pay for parking! And then our family had to pay for their parking when they came to visit us.
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Robin
31 Dec 2023 - 1 Jan 2024
reviewed on expedia
5 out of 5 stars
New Years Eve was fun! The hotel was very crowded but the atmosphere was family friendly. My kids loved the pool and our 2 bed suite was huge!
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Theodore
2 Jan 2024 - 3 Jan 2024
reviewed on expedia
5 out of 5 stars
This is our 4th stay at Embassy Suites. It is a perfect stopping point to and from family.
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Brooke
14 Sept 2023 - 18 Sept 2023
reviewed on hcom
1 out of 5 stars
We booked a room for our family due to flooding in our house. The first morning, my daughter woke up with bites all over her legs. I wasn’t sure where they came from, but chalked it up to mosquitoes since she plays outside at school. The next morning, however, I and my two babies woke up with itchy bites all over. When I brought this to the attention of the staff, they were apologetic, claiming they would make it right. We left that day, with two nights left in our stay. It’s been a week, and they charged us for the full stay and I haven’t heard anything from anyone since Tuesday. To say I’m disgusted and disappointed is an understatement.