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Trista
12 Jul 2024 - 14 Jul 2024
reviewed on hcom
1 out of 5 stars
I had stayed at this hotel with my two friends specifically to be able to use the pool and hot tub. We were celebrating my friend’s birthday but when we wanted to try and go swim we were told our fully trained service dogs were not allowed to accompany us. We tried to explain they are service dogs, explained ADA law but the staff continued to argue that they are animals and are not allowed where “pets” aren’t permitted. I was also harassed by three staff members when I went to eat breakfast with my service dog at my side. They would not leave me alone until I threatened to leave a review.
On the final day of our stay, I woke up and found the air conditioner had leaked water all over my clothing. I will not recommend this hotel to any of our friends or family.
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Doreanna
6 Jul 2024 - 8 Jul 2024
reviewed on hcom
5 out of 5 stars
Took a family vacation drove 3 hours away to go to St. Louis zoo and of course Six Flags. Breakfast was nice(Great waffles /sausage/eggs) Room was clear and comfortable, great cable selections to choose from on tv, Staff was friendly. Hotel was very clean. Great location from Dollar General/ Pizza Hut/ SixFlags/McDonalds/WEED DISPENSARY(literally walking distance) My only complaints would be the jacuzzi was not warm (pool was nice and spacious though great for small kids 3 to 5ft) The orange juice was watery but the apple juice was really good. Overall good experience we enjoyed our stay.
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MELANIE
31 May 2024 - 2 Jun 2024
reviewed on hcom
5 out of 5 stars
The staff was very helpful. breakfast area was very clean.
The room was comfortable, The hotel is dog- friendly, and a lot of families had dogs with them , but I never heard any dogs barking, so the rooms must be well insulated.
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Elisabeth
30 Jun 2023 - 1 Jul 2023
reviewed on hcom
5 out of 5 stars
Bed and room were nice and clean. Front desk staff was great! Only complain was the pool area felt like it was 100 plus degrees. Wasn't comfortable watching the kids swim.
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Shannon
17 Jun 2023 - 18 Jun 2023
reviewed on travelocity
2 out of 5 stars
The vinyl floors were very dirty in the room as if they hadn't been mopped in weeks, I had my kids wear their sandals while walking around. Also, the "gentleman" running breakfast was very obsessive. It felt as if all of the guests had walked into his own personal kitchen and started helping themselves. He was yelling at guests about serving sizes, lids had to be shut immediately or he would push you out of the way to shut them, he stood in the doorway staring at everyone waiting for someone to step out of line to correct them. Very uncomfortable experience overall. Will not be going back. 1 star at best.
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Parker
3 Dec 2022 - 4 Dec 2022
reviewed on hcom
3 out of 5 stars
Staff was very helpful and accommodating, but the first room we were in had a baby cockroach in the bathroom (which typically means there more somewhere else) and the second room we were in had a comforter that had stains on it that were read (could’ve been lipstick or blood). Overall wouldn’t choose to stay there again, but if you’re in a pinch it’s not the worst place I’ve stayed.
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Maggie
2 Aug 2022 - 3 Aug 2022
reviewed on travelocity
2 out of 5 stars
Oh bedding had blood on it. Our kids has what looked like poop on their sheets. The bathroom needed to be cleaned. The shelve under the sink was super dusty and that’s where they keep the towels. The elevator needed swept.
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Patrick
29 May 2022 - 30 May 2022
reviewed on hcom
4 out of 5 stars
A great family vacation hotel.
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Hoyt
23 Apr 2022 - 24 Apr 2022
reviewed on hcom
4 out of 5 stars
Our room was extremely clean. There was not carpet, which made me feel great about the kids walking barefoot on the floor! The only reason we couldn't give full ratings for comfort was the lack of availability for a cot. I have two kids, a boy and a girl, and they had to either share a bed or my husband and I had to share with each . . . I would absolutely stay here, again!
A
24 Sept 2022 - 25 Sept 2022
reviewed on hcom
2 out of 5 stars
They said they had rollaway beds, but would not let us get one cause they said there was no room. Which we could of moved the bench to the closest and would of had room. Beds were very uncomfortable. The pool areas had a cockroach crawling around the floor. Breakfast was just ok, but didn't like the worker watching every move I made. I have 3 little kids and was trying to get everyone something to eat at the same time. The hotel was right next to the highway so it was loud.