DoubleTree by Hilton Springfield

Picked the wrong nights to stay in. It was a wrestling team there so all the kids were running nonstop close to midnight. I paid almost $500 for two night it definitely was not worth my money. The food at the restaurant inside was so disgusting I didn’t even touch my food after one bite!! I would love my money back honestly. But I would definitely not stay there again. Staff never asked at check out if I liked it. I did get text from the housekeeping which was nice but the lady that did go to my room was a bit weird because she made comments about the room. Which I wasn’t very comfortable with. The fact that I had trash in the trash can seemed to bug her ??? Which made me very uncomfortable. The lady that did text me asked about how they can make my stay more comfortable but honestly I don’t think k it was in their control for the kids. But it would’ve been nice for them to let the kids know not to run around!

I liked that it was in a good location and very clean. I didn't like that the indoor pool did not have a heater so my child couldn't swim

Was shocked room didn’t include microwave and mini fridge. Indoor pool area was miserably hot and pool bottom cut up the kids feet. Tile around indoor and outdoor pool was hazardous, so slippery, difficult to walk across without losing balance.

Front desk was good. We were greeted warmly. The room was a bit outdated and old. Super disappointed that there was no fridge since it’s a family vacation for us.

The indoor pool was freezing!! Our stay was good but the pool was very disappointing for our family.

Returning to Florida after visiting family in Arkansas for the week. Booked this hotel because of free shuttle service to the airport. Beautiful hotel. Clar checked us in quickly & was very nice. Professional & friendly. We asked for a high floor away from elevators & no problem. Room was clean & comfortable. Delicious hot coffee was available at before 6 AM!! Shuttle driver friendly & had u

This is our go to spot to meet up with family. We love that there is a restaurant on site and now there is a good coffee spot right in front of the hotel. The hotel is always upgrading and adding features, this time they had Jarvis of free doggie treats! The only thing we would suggest is maybe an outdoor patio area as my husband is a smoker and we like to sit outside and what the sunrise with coffee while he smokes (yes…he should stop smoking 😏). If you already have an outside area with chairs we have totally missed it!

The lady that worked at the desk was amazing and very helpful and friendly after traveling all day it was nice to meet a friendly face. The room was clean and comfortable. The kids really loved the pool and the breakfast was delicious.

Upon arrival everything seemed great. The room was very tidy. The employees were very helpful. When we took the kids to the pool, the waterfall immediately stopped working which was one of the many reasons we chose this hotel. My autistic daughter loves this feature. When it stopped, it was total melt down time. We chose just to leave instead of deal with the embarrassment. Once we finally got everything settled down, it was bed time. That is when we noticed the air conditioner was not working properly. Instead of making a fuss about it, we chose to rough it out. Big mistake. My husband and I got next to no sleep due to being to hot and basically sticking to the bed all night. Based on these events, we will not be back to doubletree.

Room is very nice just wish it had a mini fridge for my kids bottles