Chateau On The Lake Resort Spa and Convention Center

I liked how the property had the different pools, workout center, movie theater, and balconies. What I did not like was the semi cleanliness of the rooms. There seemed to be dust in a lot of spots particularly on the carpets and fixtures. The day we went there was a large dance competition where the girls were running up and down the halls making noise and lobby area. They also crowded up the hot tubs and pool where it was virtually impossible to swim. The Ice machine was broken on two floors and the fire alarm went off twice at 11PM and 7AM due to a water pressure issue. Otherwise, we enjoyed dining in the cafe and the grille. The employees were all polite and helpful and we enjoyed the view from our balcony. My kids loved it and want to come back!

The staff were wonderful especially Rick who was one of the valet attendant's. He was always welcoming and had a kind word, stories, suggestions and interacted with my children every time he saw them. He shared the story of the lunar moth with them and showed them were it had landed.

I used to come here as a child, and it has been so amazing bringing my own kids here this weekend. It is still just as beautiful as I remembered. So much for kids and adults to do!

I slept like a baby on the bed that was in the hotel room , beautiful scenery, so quiet and peaceful I never heard anyone else while we were in our room .

This was such a comfortable and easy stay. Staff are all super nice and helpful and warm. My kids loved the amenities (theater, pool, saunas, the deck, sweets shop) and I enjoyed walking my dog out on the grass, just exploring the grounds. A lot of extras and fees but they make it worthwhile.

We stayed at this hotel about two years ago for an anniversary, and it was very nice and accommodating. However, since our last stay, this hotel has drastically changed. When we first arrived, we were greeted with a parking fee on top of the amount we were already charged for our stay. This would be understandable if we were in a larger city with limited parking. However, a very large portion of the parking lot was completely empty. Not to mention, we were already charged for “resort fees” in our booking. Then, once we pulled back our bedding at the end of the night, there was a used tissue tucked into the sheets. We were unsure if this was from hotel staff or a previous guest, but either way, you could understand our discomfort. Finally, we went to have breakfast the morning of our departure and it was almost $70 for 2 adults, 1 child, and mediocre at best. Our waitress also took a considerable amount of time between attending on us, and the breakfast area was practically empty. We feel extremely overcharged for an experience that did not reach half of our expectations from what we saw online and experienced previously, and could have been superseded in cleanliness, breakfast quality, and value at a much cheaper hotel.

Chase at the front desk was amazing! Lattes at sweet shoppe were perfection! Both of these people saved me from leaving a terrible review. The restaurant had selective hours and almost told us to go eat elsewhere 30 minutes before they closed. They also provide no room service but state it on the website that they do. Nothing was open past 9pm and the staff could not give us complimentary bottled waters even after 9pm. Rooms didn’t scream clean. They weren’t dirty but not hotel clean. Overall, for what we were paying I wish there hours of restaurants and bars and kid stuff were open longer because you don’t get back from shows until after 9pm so all the amenities are worthless if you dont have access to them.

As usual, it was a great stay. Our kids love it there as well.

The property had so much to offer great for kids and adults!

We booked here for an elevated experience better than what holiday inn would provide. Instead we have found over priced food, uncomfortable duvets that make noise when you move around and "seasonal" amenities. The child's room inside is a huge reason we booked and it's closed. We paid $300 a night for dated rooms and still had to pay parking, too. Everyone has been decently polite but we will certainly stay at holiday inn or something equivalent next time instead.