Comfort Inn & Suites St. Paul Northeast

Our stay was for the the most part really good. Our last night staying their were 15 kids playing and splashing in the hot tub so it wasn't to enjoyable with them splashing.

The water slide and pool were decent and fun for the kids. The slide exit was separated from the shallow portion of the pool, so that’s nice for parents with little ones who need calm waters. The rooms were clean and beds were comfortable to sleep in. The shower and bathroom were nice. The warm breakfast was good, as well as the coffee and lemon infused water. This hotel manager has a strict check in time of 3 pm, and while the staff was able to accommodate us at 2 pm, it was an uncomfortable exchange. One of the desk clerks was very concerned that she would be reprimanded for allowing us to check in early, as she had been reprimanded previously for early check-ins.

The waterslide doesn't run on the days we were there. There was a sign next to the guest service representative, but not on the website (hotels.com). When he said the waterslide wasn't running that day we laughed because we thought he was joking. He looked at us with a very rude face and said he wasn't kidding. What a let down. This was during spring break and the exact reason we came. The staff was terrible after that. We will never be back. The kids were so disappointed.

Manager Ernie was the BEST. He was very flexible with our family visit and was very accommodating!!!

The only problem was children running around in the room above our room on the 4th floor when we were trying to sleep

Booked my two rooms a month out so they could be next to each other, called day before trip to make sure they were close and not on differnt floors. Was told they couldn't due to rooms and one was gonna be on the third and one on second. I want to be close tp family thats why I booked the 2 rooms together. Staffing was not the greatest. Rooms are very old hard to scan our cards. Instead of pulling handle down and pushing in to room we had to lift up handle and pushing in. Keys would work one minute then not the next. Room are old rips on chair and sofa. Floor in rooms are very nasty and dirty. As i was barefoot and noticed my feet was nasty as i got into the shower. Its in a safe place but will definitely not recommend as staff and services were not the best.

I liked the flexibility they gave me with my little kids.

Rented a 2-bed suite for a family of 5, most expensive available. Many stains/burn marks in the carpet. No phone to call front desk. Beds were shorted pillows, the ones that were there were about 12-15" wide, not enough for an adult. Asked the front desk for more pillows, they advised they had NO EXTRAS. One adult & one child had to sleep on a couch cushion for a pillow. Upon checking in, multiple people waiting in line to get pool towels, they were advised that they only have so many and they were in the dryer, the pool had only been open for 3 hours at this point, what is going on? Front desk staff is responsible for wash/drying towels?? We ended up having to use bath towels from our room, then go back down again afterwards to replace the ones we used. The icing on the cake was finding a ton of boxelder bugs in our room at night, crawling up the wall and under the bed. We took pictures, but there's no way to attach them here. The stuffed animal "claw" machine in the pool area was also infested with these boxelder bugs, realized it as we had to open the gate to retrieve the stuffed animals our kids won. It seemed like there was only 2 people on staff on a Saturday evening, and that they were overwhelmed between guests checking in and phone calls reporting incorrect reservations. The only reason this isn't a 1-Star review is that the pool area was fun for our young kids, and that they had fresh hot/cold beverages in the lobby in the morning. Call me for more info.

The air filter was beyond caked up and dirty. 2 of our kids got sick and the air flow wasn’t good. The room was dirty, was cleaned appropriately and when we brought our concerns to the manager he acted as if he didn’t care but worried about how we saw the air filter. Our kids have history of asthma and they should have been more concerned about the well Being of our stay.

can be quite busy when excited kids runaround the pool, recommend non-ground-floor room