Country Inn & Suites by Radisson, Buffalo, MN

My husband and I checked in for a 5 night stay. I had quite a bit to unpack and the closet cutout had 6 or 7 hangers, so I called the front desk and asked if we could please have more hangers. I was abruptly told "no"! After a long first day at a family reunion and a bit jet lagged, we came back to our room to find it had not been touched. The bed was unmade, the wet towels were where I left them on the floor, and the wastebaskets were full. I went to the front desk to complain. The night employee looked on the cleaning schedule and said it wasn't on the schedule, and she gave me some clean towels after I requested them. She told me to speak to the manager in the morning. When my husband and I went to talk to the manager, her response was that they only clean the rooms every 3 days!!! She was very arrogant, but because we were so angry, she finally asked if we would like cleaning service every day. We had booked 5 nights and, of course, we said yes. If not, I would've found another hotel. If the hotel was truly trying to conserve on water, they could still have someone make up the bed, empty the wastebaskets and clean up the bathroom and have towel racks in the bathroom to hang up a wet towel. We booked a "suite", which I'm still unsure why it was called a suite. Fortunately, we were busy all day every day and spent limited time in our room.

We paid more than 200/night (more than we pay for much nicer hotels) that have elevators, functioning hot tubs, and pools that kids are allowed to use. Our room was on the second floor--the lack of elevator was an unwelcome surprise. We were there with several other families. Kids weren't allowed in the pool after 10--even with adults. Hot tub (which oddly is the featured photo for this hotel) was broken. Will never stay here again, or recommend.

This is a fine place to stay in Buffalo. We were pleased that the rates finally became reasonable again. During the summer we attempted to stay here several times while visiting sick family and we found the rates nearly tripled! It really soured us since we had stayed here successfully a number of times before. We had to drive 40 minutes away to get a rational rate while there was a room available here. All about availability, I guess.