Courtyard by Marriott St. Joseph Benton Harbor

Basically, the staff was pleasant and they responded to requests we made. It was a family trip and I booked two other rooms for our sons and families. They did issue us the wrong room key and confused our son's room with ours. There was also a broken dresser drawer in our room. Also, I called the front desk because we could not get our thermostat to respond. They said we weren't operating it properly but there was no reading on the thermostat and the problem was never resolved. Luckily the weather was temperate, and we didn't need heating. Overall, the room was clean and quiet with ample parking.

It was what I wanted it some time for my self and family very relaxing

Stayed there for 2 days while visiting family. First night was after a very long flight from Spain. Room was very clean and quiet - which made for a very restful sleep after a long trip. The staff was especially friendly. Will stay here again.

Property was clews and nice as always. They might be short staffed as the cafeteria/bar area were not working. The pool never has towels available and it could be a little warmer. The hotel is great, but would be perfect if they fix the pool part. I can understand the cafeteria. But the pool is always a hit with little ones. Location is not the greatest but it has its plus to it. Like a closest Walmart. And they could use a sign by the turning entrance. My husband tends to miss it.

Unfortunately, not a good stay for our family of 4. The room was clean and great until at 10pm we had to move our 5 year old and 2 year old out of our current room into a new room due to the smoke/smell of marijuana coming from the bathroom vent in our room. We notified staff immediately as it woke up my husband. The staff walked the hall and wasn't able to pin point which room it was coming from and didn't do anything about it. My 5 year old has asthma and was a major health concern for us. They moved us rooms at 10:30 pm and that was it. No concern the next morning when notified the hotel manager, no compensation, nothing. Very disappointing for a smoke free hotel.