Homewood Suites by Hilton Holyoke-Springfield/North

My stay was great. The room was nice and clean. It did have a smell but of course I'm sure other pet lover use the room before. The size of the suite was great. And the sleeping accomidatuon were excellent especially the pillows. The over apperance of the hotel was nice and I was supper impressed by the two outdoor grill and seating. And the beautiful landscaping. The basketball court was enjoyed by my son and his friends. the field behind the hotel was outstanding for our per to run and play. The customer service was also super great very friendly. I had a few concerns with the lack of a tredmill and the peloton bike that was confusing to operat, reguired a code? I am also supper disappointed that the pool and hot tub was down from Saturday afternoon well into monday afternoon. I was.told a child broke a light etc. The pool and the hottub was the highlights for me and I did not get to utilize either one.

Nice hotel. Staff seemed to not want to be there or be bothered by guests. The pool has a limit of 4 people from a room, and a family of five always leaves someone out. The bracelets for the pool were only allowed in by hotel staff who didn't want to be bothered. The weird part is during the stay, we were the only family using the pool.

Everything was great, except that when i called at 2:50 to see if room was ready they said half hour more and when i got there at 3:30 room was not ready so i had to wait til 4:30. Other than that still my favorite hotel to stay with my grandkids

Do not stay at this property!! They are unjust and unfair! My sister, child and niece and myself all checked in to the hotel together we were told it could be six people in a room however we only had four once we received our wristbands to enter into the pool. We were told other people outside of the pool playing basketball advised they were staying in our room, which was a total lie, from the so-called general manager could not determine and figure out who was in what room we were asked to leave and be escorted by police officers which were called to the hotel, which is the craziest thing I’ve ever heard when I travel all the time with Hilton. I will be bringing this to corporate level my family and I had nothing to do with any other guests staying there at the time! Even the nice officers, I was speaking with advise me that this is not the first time that this manager calls the police on people of her own race and nationality! I usually never have a problem at all at any Hilton property, but this one has topped them all they must be careful about who they hire and try to put in higher positions because some of these people abuse, their rights and privileges for children to be asked to get out of the pool, pack their stuff up and leave when I paid For our suite in my name on my credit card should have been no problem, but of course people take their authority positions and run with it !! If you’re trying to bring your children swimming at this property or location don’t!!!!

I absolutely loved it here. It was more of a suite style two queen beds a mini kitchen and living room area with a sofa bed and for someone traveling with kids this was very convenient. I wish every hotel had this same set-up. We received great service and the rooms we’re clean. The breakfast was also amazing my kids loved it. I wish we could’ve stayed longer but this will be saved as a go to hotel for the future. Also it’s so convenient because everything is like 5-10 from the hotel. Food spots, clothing stores, etc

Clean, quiet, safe, and close to Holyoke Mall! Traveled with 2 kids. Pool area and gym was nice. Breakfast served. No complaints

I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again

The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1

Such a great set up with the two rooms and the kitchen area. Super friendly and helpful staff. The pool was great for the kids. Good breakfast. Will be looking for similar in other locations.

Staff was great, facility was clean and well-maintained. Great pool for kids.