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Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel

2 1/2 star hotel
Connecting rooms
9/10 Excellent
(1008 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Holiday Inn Express Hotel & Suites Germantown-Gaithersburg receives consistently positive feedback for its cleanliness, excellent staff, and enjoyable breakfast. Families appreciate the helpful and accommodating nature of the staff, who go above and beyond to assist guests. While some noise issues have been reported, many families find the hotel to be a comfortable and convenient choice. The hotel's cleanliness is a recurring positive point mentioned in reviews.

Guest highlights

The exceptional service provided by the friendly and helpful staff, including managers going above and beyond to assist.
The consistently clean and well-maintained rooms and hotel facilities.
The delicious breakfast offered at the hotel.

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Located in Germantown, Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel is in the business district and near a metro station. Laytonsville Golf Course and Needwood Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Lake Forest Mall. Check out an event or a game at Maryland SoccerPlex and Discovery Sports Center, and consider making time for Montgomery County Agricultural Fairgrounds, a top attraction not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Guests love the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Turndown service

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

24-hour fitness center

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Washington Dulles International Airport
32 km from this hotel
Ronald Reagan Washington National Airport
41 km from this hotel
Baltimore-Washington International Airport
50 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

50%

4 star reviews

36%

3 star reviews

7%

2 star reviews

0%

1 star reviews

7%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel

Showing 1 - 10 of 14 reviews

Latest reviews (14)

R

Richard

26 Apr 2024 - 28 Apr 2024
reviewed on hcom

5 out of 5 stars

The place was exactly what I was looking for...the only issue was that the bed was very uncomfortable. Seemed to have very little cushion. reminded me of the twin bed I had when I was a kid.
G

Gladys

30 Mar 2024 - 31 Mar 2024
reviewed on expedia

5 out of 5 stars

My one night stay in this property was wonderful my family loved it. The property is well maintained and very clean. The staff are very professional and very helpful and will answer any questions you may have. I will definitely be staying here again on my next visit.
K

Kyong

14 Mar 2024 - 16 Mar 2024
reviewed on expedia

1 out of 5 stars

Noise from Hwy 270 kept my family getting any decent sleep, never planning to go back again.
J

Jonathan

22 Jun 2023 - 25 Jun 2023
reviewed on orbitz

5 out of 5 stars

Excellent staff and facilities. The staff was very courteous and helpful. The manager , Edmund was really helpful to my family-he went above and beyond to assist us. Really enjoyed my stay at the hotel-will definitely stay there again!
E

Emmanuel

27 Apr 2023 - 1 May 2023
reviewed on hcom

3 out of 5 stars

My review has some very favorable points among those are the staff and service the room was clean.and breakfast was excellent. However I wish to point out the bed and vanity were very high for kids and adults less than 5’2”. What was the most annoying was the fact pets dogs that were on the same floor barking in the early morning and late at night. It rain several days and we shared more than one elevator ride were the dogs would shake the rain off them while getting us and the walls of the elevator soaked. And on one occasion as we exited the main doors of hotel there was a dog defecating right there on the sidewalk Your rules for pets need to be seriously reviewed or enforced better and therefore we are seriously considering not patronizing your hotel in future
D

Denise

4 Mar 2023 - 6 Mar 2023
reviewed on orbitz

5 out of 5 stars

It's always clean and has friendly staff. Breakfast is always good. Convenient location when i visit family in town. Have stated many times and will keep coming back. I recommend to other family and friends.
J

Jose

21 Oct 2022 - 24 Oct 2022
reviewed on hcom

5 out of 5 stars

Well I love it also my family too it was a nice time spending there we were there for a weeding the staff were very nice
R

RAKESH SINGH

1 Jul 2022 - 6 Jul 2022
reviewed on orbitz

4 out of 5 stars

The stay at the hotel was pleasing to me and my family. We had 5 day stay. When we checked in I requested for two adjacent rooms which could not be made available and that caused a little discomfort to us as I was travelling with my old mother. The breakfast menu was good. The hotel should provide complementary water bottles in the room as we had to buy them from out side.
C

Chris

24 Jun 2017 - 25 Jun 2017
reviewed on hcom

5 out of 5 stars

Overall the property was in great shape and clean. The only area that lacked cleanliness was the pool area. The deck was pretty dirty, especially in the corners where the tables were set up. But that was the only real issue we saw. Otherwise it was very clean. The service we received was excellent. The staff was very friendly and accommodating. Breakfast service started at 7am on Sunday which was a little late relative to other places we've stayed (usually 6am). Because of this the line was extremely long to get food at 7am and with us needing to be at a lacrosse tournament by 7:30, it left us rushing to get our kids food. However, this isn't necessarily a negative comment about the hotel...they can't know everyone's schedules. It was just later than we've experienced at other places.
A

10 Sept 2024 - 11 Sept 2024
reviewed on hcom

4 out of 5 stars

Room and hotel perfectly OK. Very noisy between rooms though - had a kid (not baby) scream all night. Good breakfast but missed dark roast coffee. Very remote.
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