Homewood Suites by Hilton Gaithersburg/ Washington, DC North

I recently stayed at the Homewood Suites by Hilton from 6/18-22, and I was extremely disappointed with the lack of support from the staff during a very difficult time for my family. Our 38-year-old daughter passed away in Maryland, and we had to arrange for last-minute accommodations. Given the time constraints and unexpected expenses, we used Expedia to find reasonably priced hotels. At the time of booking, Expedia offered the lowest price, so we made our reservation through them. After checking in, I looked at the hotel's website and found that their prices for the exact same room were significantly lower than what Expedia charged us. The difference was approximately $20 a day, which could have helped us manage our unexpected expenses better. I approached the hotel staff, explained our situation, and requested if they could honor their lower price instead of the higher Expedia rate. Despite explaining our circumstances, the staff refused to adjust the price. This lack of customer concern and consideration during such a trying time was deeply disappointing. Not only did this refusal add to our financial burden, but it also left us feeling unsupported during a period when compassion and understanding would have been greatly appreciated. Overall, this experience has left a negative impression of both EXPEDIA & Homewood Suites by Hilton. To improve, I suggest that the hotel & EXPEDIA consider being more flexible and understanding in exceptional circumstances.

Perfect room for a family of 6 with full kitchen. Breakfast was good - food options were limited but still enough yo have a good full plate! Pool was clean and staff super friendly!

Convenient location, lg suite, good for families.

The property was very accommodating for my family. We enjoyed our stay.

I stayed here with my daughter and 2 grandchildren and the room was very spacious. The front desk people were helpful and pleasant.

This was the first hotel in about 4-5 hotel stays (different hotels around the same price range) where everything was clean and working and we didn't have to ask the front desk for anything. It was refreshing to actually get what you pay for and we are thankful for Homewood Suites giving us a nice a relaxing night with plenty of space for the kids!

Everything was great. They had snacks for sale downstairs and small items to cook that attracted my kids. My kids enjoyed the pool outside. I only can complain about the comfort level of the bed but that’s because I’m use to my bed. The bed here was very uncomfortable to me. But the room was very spacious and bathroom was clean.

Reserved a non smoking room, but got a room with full of smell. Not recommended for families

I have to say, this was a great home away from home if you are traveling with your family! Service was good, and if you needed anything, the staff was very helpful. It was clean, although you can tell in the dining room that it is a little older, but overall, I would stay here again!

This place has a great pool area. The kids loved it. The hotel was clean and very conveniently located near food areas. I would definitely recommend and stay here again.