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Hilton Garden Inn Louisville Mall of St. Matthews

3 star hotel
9.4/10 Exceptional
(681 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Hilton Garden Inn Louisville Mall of St. Matthews offers spacious and clean rooms, perfect for families. Guests consistently praise the helpful and kind staff. The hotel boasts a quiet location, yet is conveniently close to shopping and other amenities. While some guests experienced issues with room allocation, the overall feedback points to a comfortable stay.

Guest highlights

Helpful and kind staff
Spacious and clean rooms
Quiet location near shopping and amenities

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center. Change of towels is available on request.

Nearby attractions

Located in St. Matthews neighborhood, Hilton Garden Inn Louisville Mall of St. Matthews is connected to a shopping center. Muhammad Ali Center and Louisville Slugger Museum are cultural highlights, and travelers looking to shop may want to visit Mall St. Matthews. Looking to enjoy an event or a game? See what's going on at KFC Yum Center or Cardinal Stadium. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Indoor pool
Laundry facilities
Microwave
Mini-fridge
Pool gate

Wifi

Available in all rooms: wifi (usd 0.00 per stay)
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee weekdays 6:30 am–9:30 am: usd 12.95 for adults and usd 7.95 for children
Room service available

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Phone accessibility kit
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Firepit
Terrace

Conveniences

Atm/banking services
Elevator
Front-desk safe
Grocery/convenience store

More

Fireplace in lobby
Romance packages available
Smoke-free property

Nearest Airports

Airplane
Louisville International Airport
12 km from this hotel
Blue Grass Airport
93 km from this hotel
map

Reviews that mention...

Family Reviews

for Hilton Garden Inn Louisville Mall of St. Matthews
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

75%

4 star reviews

0%

3 star reviews

0%

2 star reviews

25%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hilton Garden Inn Louisville Mall of St. Matthews

Latest reviews (4)

C

Charlene

28 Jul 2023 - 29 Jul 2023
reviewed on hcom

5 out of 5 stars

Really didn't get to stay, families flights were delayed til next day, which would've been time to check out anyway...had to cancel room even tho i had to check back out of it.....receptionist was very pleasant
K

Ketura

20 Apr 2023 - 22 Apr 2023
reviewed on expedia

5 out of 5 stars

Staff was extremely kind and helpful!!! And the room was spacious clean and perfect! Bed was really comfy! The area was quiet but close to great shopping and starbucks! Also, cute baby geese on the lawn were so fun!
J

Jacob

22 Oct 2022 - 23 Oct 2022
reviewed on travelocity

5 out of 5 stars

I just booked to sleep during the day while visiting with a family member at the hospital down the road. Hotel was clean, bed was comfortable, and it was quiet. Prices were exorbitantly raised for a standard hotel due to the concerts happening in town, but all the hotels do that, so it is what it is.
s

scott

29 Jul 2022 - 30 Jul 2022
reviewed on hcom

2 out of 5 stars

One person working the front desk. Gentleman gives me my room and I head up. Open the door and find it's already occupied. Head back to find out what's going on, and the elevator will go to all floors except the lobby. Took stairs, and there was a family checking in. Took 15 minutes to finally talk to someone again. Gentleman wasn't apologetic about the mix-up, just gave me a different suite. New room was clean, but was short on toiletries. Overall not what I was expecting from a Hilton suite.
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