Holiday Inn Express & Suites Coffeyville, an IHG Hotel

The ONLY thing we can say we enjoyed was the breakfast and John!! If it weren't for John coming in and making it as good as only one employee could, we would have asked for a full refund and gone to another hotel! John is a top-notch employee who gave us the best hospitality we could have ever imagined! When I arrived, I let the blonde girl with an inappropriate shirt on know we were there, she checked us in and acted as if everything was perfectly normal and fine. She wouldn't give us a third key for our teenage daughter (somewhat understandable, but still petty). We got up to our room and noticed how stained the carpets in the halls were. The carpets in the room were also stained and gross. The room was what I would consider to be the room of a privately owned, understaffed, old motel in a trashy town. When I took the kids down to go to the funeral home of the friend we were there to bury the next morning, I asked the pool hours. THEN is when she decided to tell me the pool was closed for repairs. Had the rest of our family not been staying there, we would have asked for a refund and left right then and there. However, we didn't want something like that to stop us from our family time. So we stayed. I asked her, "Don't you think that was something you could have told me when I checked in?" She said, "Oh, yeah I guess maybe we should tell people that." - while laughing. We will not ever be back to this hotel.

No noise or kids running through hotel. Peaceful relaxing night away from home.

First being kept up past 12:00am listening to the night clerks kid and friends scream, yell, and complain that the internet was not fast enough for his computergame because there "must be guests" using the internet, and eat multiple batches of cookies which are put out for the guests at checkin