Holiday Inn Richmond, an IHG Hotel

Our original booking, had a flood that affected 4 rooms. We were moved to another branch 3miles down the road. The kindness was very nice when your visit was due to a family death and needed handicap rooms.

I was very disappointed in my stay. I stayed at this hotel a few years ago when I was visiting family and had no issues. When I arrived, the lobby seemed clean and the staff was nice. When I entered my room, it smelled like stale cigarette smoke or maybe mildew - it wasn't pleasant. The footstool was dirty and looked like someone had bled on it or spilled something red at some point. But none of this compared to the fact that at 11pm another guest of the hotel entered my room. He was just as surprised to see me as I was to see him and he apologized profusely. I got a call 10 minutes or so later from the front desk associate, Kaye, who seemed to be confused about what room she put me in. She seemed to be fixing whatever mistake she made in her computer system while she was on the phone with me. Honestly, at that point I couldn't sleep and ended up checking out a few hours later and driving home. Definitely would not recommend this hotel.

Check in took over 40mins with the lady overwhelmed and no one coming out from the back to help attend other people and phones while trying to check me in at the same time. Finally checked in to have my kids find dirty underwear in the closet. Traveling cross country, this has been the worst of the holiday inns I have been in so far. Besides that rest of the room was clean and quiet.