Fairfield Inn & Suites Fort Wayne Southwest

The staff was amazing, from checking with Jazmin to checking out with Orville(don't remember the name he uses). Even though I didn't use housekeeping they were on the floor everyday and offered their services. The breakfast in the mornings was good and they switched it up each morning I stayed there. Would recommend friends and family to stay here and I'll definitely stay when I'm in Fort Wayne again.

Paid in advance but stil a hassel to check in. Refused to accept my Chime Credit Card for incidentals, as they no longer accept any chime cards. Maybe they should display on Hotels.com or their own website "No Chime Cards Accepted". Needless to say I didn't have $250.00 in cash forba cash deposit so after arguing with the front desk clerk and manager, the manager finally accepted the card with the condition of charging a preauthorization of $150.00 (normally it is only $20.00, but since I have chime it was equal to one night stay), which the unused portion will be refunded in 2 to 3 weeks. Finally, after getting to my room after 20 minutes of trying to check in, within an hour, I had housekeeping knocking on my door twice, then kids running up & down the hall knocking on everyones door the running down the stairs. All was quiet from 6pm until now as I write this review at 3am, while I am sitting on the couch in the hotel room, because my someone just started banging on my door then shoved my receipt underneath the door. I'm willing to be if I had an unsecured Visa / MC / Discover / AMX CC, that this hotel would have treated me like GD royalty. To sum it up, first & last time I am staying here at this particular Fairfield Inn & Suites.

I checked in and went up to the room and the beds were filthy and had bed bugs. I refused to stay in that room and didn’t get a refund or another room. I ended up having to drive all the way home with my child.

I will never stay at this hotel ever again. The staff was not helpful and completely unaccommodating to our needs after being promised a comped room for the pool being closed. I called ahead of time to make sure the pool was open. I was told the pool was open and should remain open. My eight year old son only wanted to go to a hotel and swim for his spring break. So that was the sole purpose for us going there. We checked in and everything seemed fine as no one indicated that the pool was closed. Later when we went down to go to the pool we were told the pool was closed. We were told by the front desk staff that our room would be comped. At checkout we were told that the room could not be comped unless we talk to a GM Alexis because she had access to everything and could comp our stay. At the time of checkout we were told that because we booked through a third-party agency they were unable to comp our stay at the time of check out but if we spoke to Alexis the AGM she would be able to assist as she has access and is able to do such tasks. In the meantime they offered our kids a few complementary snacks. We returned home I called the third-party agency and they informed me they needed the hotels approval before they could comp our stay. AGM Alexis would not provide approval. I called the hotel to speak to her and she informed me that the third-party agency are liars and they like to blame the hotel when in reality the hotel isNot able to provide any such approval.