Best Western Plus North Joliet

The room was nice, good sized, and comfortable. The hotel was quiet and safe. The ice machine on the first floor was out of service which was a bit inconvenient but the one on the third floor worked fine. My only real complaint was that there was no breakfast (zero food, only coffee and cranberry juice) for the first 4 days of our week-long stay because they had no supplies and were "waiting for a truck". This didn't bother us too much because we were visiting family so we were not counting on breakfast, but it was still a bit unforgivable that they had such poor planning to completely run out of food for several days. However, they did have very good coffee.

Close to the highway, easy parking but property has visible wear in the pool and room. The pool had paint chipping and surface was worn, the room had a slight smell but was clean. Staff was accommodating but had to take my kids elsewhere because you get the feeling they are unwanted by the staff. Note that they take your deposit for things beyond their policy. The mall was very disappointing, stores are so desperate that they harrass you to come shop.

Our family of four stayed one night in this hotel in a king room. We had ample space to set up two portable cribs for the kids and still had room to move around. The room was clean and well furnished and the bed was comfortable with nice pillows, not the feathery fluff kind. The staff was amazing at this location. At check in, they even let my daughter pick some candy from the pantry for free which was very kind of them. This location also has a complementary EV charging parking spot which we used. We just had to ask the front desk and we were able to use the charger and it saved us time with being able to charge overnight. The breakfast was really really good, they had a cool pancake maker and a coffee machine that could make anything from black coffee to espresso lattes. Everything was good and well stocked. You could tell this facility has went through a refresh recently and it really paid off. It’s well cared for and I’d stay there again most definitely.

Stayed several nights visiting family.Nice. Comfortable hotel for the price.Room was very clean.Breakfast bar was frequently out of hot items.Otherwise staff was very nice.

Took my parents to visit family & friends. We had a wonderful stay. Staff very knowledgeable & friendly. Clean rooms & property. One of my favorite hotels to visit while in Joliet.

Checked in to property with children in swim suits eager to find pool. Came down to use pool later and Illinois Health Authority closed it a week earlier. They should have said something, booked stay primarily for that amenity. I prepaid for stay, they charged me a second time too. It’s currently being disputed.

We are a hockey family and this hotel was close to the rink. It was clean and the staff was very nice and helpful.

I picked the Hotel because of the pool and spa. They were closed by health Department, so my family couldn't use the pool facility.

Upon checkin no tissues or hand towels in bathroom did tell front desk and they corrected. Bed and pillows uncomfortable, sheets and towels very worn and scratchy - thus place needs many updates - it did however serve its purpose - a place to sleep close to family.