Hampton Inn & Suites Springfield-Southwest

We brought our grandkids on a trip, the room was roomy and comfortable. Got a great surprise with free taco bar for supper. Kids definitely enjoyed the pool

Good Location close to family when we come to visit. Our stay was comfortable with everything we needed.

Was in town for a family visit. Hotel was clean and friendly. Only complaint was the pool needed a good cleaning.

We have stayed at this location multiple times! Staff is amazing-from breakfast staff, housekeeping, front desk-very kind, upbeat, and thoughtful. Very helpful and accommodating. Breakfast was hot and a wide variety of options for people to enjoy. Vent in bathroom was very dirty, dial missing in fridge to control fridge temp-things froze or melted-couldn’t regulate the temp well. Pool was warmer than normal-which was really nice for my grandkids and we were hoping it was not so cold-but it needed a good cleaning. I know getting reliable help and enough help is an issue-maybe hire an outside cleaning service to deep clean rooms, halls, pool to get ‘caught up’ due to staff shortages. A refresh/update of decor would also help with aesthetics of hotel. Overall-great stay-which is why we continue to utilize this location!

Definitely not worth the price. This property is very run down. We had a family suite on the first floor and it was not clean. The room had very high ceilings with spiderwebs and dead insects in the spiderwebs. There was hair on the tissue box as if it had not been wiped off and the pull-out mattress was covered in rust. I appreciated the ability to check in early, but this room was worth less than half of what we paid. The breakfast area, though, was clean and well stocked. Everything we tried was good and our children enjoyed the pool.

This was our first time staying at this Hampton Inn and we enjoyed our stay. The Staff was very friendly and accommodating. The location is convenient to our family and shopping.

Quiet stay. Good breakfast options. Relaxing area to visit with family.

The room that we stayed in clearly had not been vacuumed or cleaned prior to us coming. We found makeup on the floor from another guest, change and a carabiner. The inside of the microwave was filthy and the toilet had pee running down the side of it at the base. The beds were comfortable but everything is very dated. The kids liked the pool but the chlorine was so strong it was burning their eyes and mine just sitting there watching them. The carpet was sticky and we had to wear shoes the whole time because I was not sure what was on it.

Great location, wonderful staff, and very willing to give us a sizeable discount for the hiccup we experienced there, that wasn't anyone's fault. The 2 queen bed suite with hide-a-bed was great for our family of 6, and I appreciated the extra sink in the room. My kids absolutely loved the pool, the breakfasts were great, and we had a fantastic time! We also appreciated the local restaurant recommendations, and we loved the free Taco Tuesday food - and free wine! Lots of fun, wish we could have stayed longer.

There were kids yelling and banging on the walls. They were slamming doors until late at night. We did not have a quiet evening