Radisson Hotel and Conference Center Rockford

We had a nearly impeccable experience during our stay at your establishment. The facilities were exceptional, with impeccably clean rooms and convenient accessibility to various amenities. However, the overall quality of our stay was marred by what appeared to be a lack of staff training. Upon my arrival on Saturday, there seemed to be an assumption that I was part of a group party taking place at the hotel. Despite my clear clarification that I was not associated with the party, the front desk attendant seemed slightly embarrassed and dismissed the misunderstanding. Regrettably, I was assigned two rooms on the first floor. Considering the potential presence of numerous party guests on the same floor, I inquired about the possibility of a room change. The front desk attendant assured me that only two rooms were occupied by party guests, which turned out to be an outright falsehood. As a result, my family and I were repeatedly disturbed throughout the night, enduring loud noises, screaming, and slamming doors that persisted until 2am. Eventually, we were compelled to contact the front desk for assistance. Had the front desk attendant been forthcoming about the actual situation and shown more empathy towards the well-being of her guests, this unfortunate ordeal could have been entirely avoided. I believe that improved training and a heightened sense of responsibility among the staff would greatly enhance the overall experience for future guests.

The staff at the front desk were amazing. We had several rooms for a family wedding and it was awesome. We accidentally left some clothing and the staff found it and got it back to us. If I'm ever back in Rockford, I'll be staying with you!

Stayed two nights - next to the Rockford Van Gelder/CoachUSA bus station, so easy to get to/from via O'Hare. The room I stayed in was HUGE. Sleep number bed was great. Hotel staff was super friendly and helpful (both my keys died and they fixed it right away). Only thing that detracted from my stay was the assumed family above me - it sounded like the consisted of elephants, pounding cross the floor at 3 AM. Will definitely stay here again when I am in the area.

Stayed there with my wife and 2 sons for a Soccer Tournament. They advertise Sleep Number beds but one of the beds was stuck on number 3 and when I called the front desk, they wouldn't help me so I had to sleep in a hole for both nights. The pool was so small, when there was 7 kids in the pool, you couldn't do anything but stand there. The staff wasn't very helpful at all with any of my concerns. I would not recommend this hotel. They are plenty of other ones in the area.