Hampton Inn & Suites Chicago/Hoffman Estates

I have stayed here many times without incident but on this occasion children and their families were making noise until the early hours of the morning. I called the front desk at 1:30am and the young lady did try to resolve the issue. Unfortunately, it was temporary. I know it's not the fault of the hotel that guests were noisy but the hotel does cater to lots of families with children and the doors and walls are thin.

My wife and I were there visiting family! We had dinner and spent a nice quiet night at this hotel!

Double queen suite was phenomenal. Shower was super hot only downfall was I had to prop the door closed. Slept myself, wife, and 4 kids perfectly. Honestly the only complaint was the fact that it was small garbage cans. Ended up not having space to throw our garbage away.

I stayed here with my family of 5. We got the larger room w/ kitchen. It was really spacious and clean. The hotel was clean. Breakfast was good. Would stay here again.

My children were really upset there was no pool access on-site. It was a small inconvenience to have to drive to another hotel but it was good it was an option. Also it would be helpful if it was posted on website before booking.

I will be more alert next time & make sure we aren't placed in an 'adjoining room' with a family we don't know. Small children are challenging to travel with so we would not complain but the sound carried through that adjoining door very well. Otherwise our stay was great!!

Everything was perfect. I had a great time with all my family.

I stayed here with my family for a night and it was extremely ideal. I love hotels with excellent shower pressure and really good hot water (it does not matter whether it is the summer or winter months). Both their shower pressure and hot water was excellent. You can tell they are working hard to renovate the place and I would encourage them to keep going because there is more work to be done. But my experience was extremely positive. The bed was great. No noise. No smell (I am not a fan of smelly hotels). It was clean. A ton of free personal parking. Free wifi is always a plus. I came with little kids and they had youtube on the TV so we could watch pbskids live. I didn't eat breakfast but there was something for my kids to eat, which works perfectly for me. One of the elevators did not work, but the other elevator worked just fine. The building is pretty petite so we used the stairs and I got some steps in. All in all, I have no complains- a bit pricey but worth it for a family of four.

I reserved a room with a king bed and a pullout couch. I was given a room with a king bed and a chair. When I asked to get the room that I reserved I was told I had to pay an extra fee. On the second day of my trip I finally got the room that I reserved but then they booked someone else in the room and we just so happen to be in the elevator and I looked at his key so we had to get him another room. If I had not see his name on the tv and been on the elevator with him, he would have walked in on me and my kids. The hotel was very unreasonable with switching the rooms. Seeing as though I reserved a pullout and they did not want to give me another room. After 20 minutes on the phone with Hotels.com, I was finally given the room with a $20 fee. Upon check out, I noticed they charged me $50 and not the $20 we had agreed upon. The customer service was horrible, but the hotel was very clean.