The Ritz-Carlton Residences, Waikiki Beach

This place is really nice. The staff are very accommodating, friendly but maintain professionalism in their dealing with the customers. Big shoutout to Christina in the front desk by making our stay there really memorable! Ann in the front desk was really nice as well. I’ll definitely come back and also recommend this hotel to friends and family. We missed the free ice creams but enjoyed the free chocolates they leave in the room everyday. 😀

I wanted a place where I felt the cleanliness was good enough to sit on the floor of the hotel. This place delivered in so many ways. The customer service was top knot. Everyone was so kind. They were able to make all our wishes happen with ease. Our kids slept before the sun went down and they were able to make the room extra dark and provide toddler rails. It was great experience! Highly recommended

My wife and I spent our babymoon here and it was absolutely perfect from start to finish. First, they left us a very nice note in our room, along with two recyclable water bottles, tote bag, and macaroons. Next, the view from the room was awesome! So nice to see both the park and the ocean. The bed was also very cozy and I loved the bathroom layout with a tub that could still see out the patio windows towards the ocean. Every single staff member was incredibly kind, helpful, and friendly the whole time. La Vie is also a great restaurant by the pool and we loved that they had a live piano player every night. The location of the hotel is perfect too because, although you're not "beach front," it's way easier to walk to the beach while not being trapped by all the dense foot traffic if you rented a car like us and wanted to pop out quickly around the island. Lastly, it was nice to have a washer/drier and kitchenette because it just made the room feel so much more useful and spacious at the same time. Overall, you cant beat the location, the rooms, the quality of the service. Just a perfect stay all around.

Our family stay at the Ritz was an epitome of lux and comfort, marked by its exceptional service and family friendly atmosphere. It was the perfect sanctuary for our family. We left feeling pampered and cherished, eagerly anticipating our next visit.

Had an excellent time at this hotel. We didn’t realize when we booked that it’s right behind the luxury row where all the fancy shops are located. Staff was very helpful and friendly. Noah ground level desk and Christopher from front desk were amazing! Concierge gave us a name for babysitting services. Aloha Sitters. They are the only babysitting service that operate past 10pm. Fair pricing. The hotel restaurants had really amazing and delicious food. We did some shopping at the hotel boutique by the kids pool. Steep pricing for some stuff but unmatched quality. We cannot wait to come back.

I have mixed feelings about staying here. It was pricey so I expected nothing but the best. Staff & customer service were top notch. Rooms were nicely sized. Washer/dryer in the room were excellent. No useless resort fee here which is nice. That said there were several things I wasn't happy with. The unit's maintenance is not up to standard. Chips in the cabinets, sinks that don't drain and visible mold under the stopper. While minor, this is a high-end hotel and I expected better condition. Housekeeping was hit and miss, one day they didn't even clean the sinks. Several days they didn't top up supplies (soap, water, laundry detergent). The kid's pool was so unbelievably cold. My kids had blue lips after spending 20 minutes in the pool. I could hardly get in it at all. We had to switch rooms twice, once due to them giving split single beds which were not comfy, the pillows were lumpy in this unit as well. The second room smelled like smoke. In fairness the staff comped breakfast for us which was well appreciated. Lastly, the bed slept SO hot. My wife and I would wake up drenched in sweat even with the cold air on set to high. The bed coverings do not promote any cooling. I have never woken up sweaty from sleeping anywhere before and my wife and I were drenched from the beds retaining heat. Overall, I have mixed feelings about whether it was worth the money to stay here.

My family and I enjoyed our 10 day stay at the ritz very much! The location was perfect and the staff were all so so kind. We had an excellent ocean view and the rooms were nice and quiet. Housekeeping was very kind and on top of keeping our kitchen and room clean and well stocked. They even prepared high chairs for my kids and a diaper pail!! We will definitely stay here again next time we visit Waikiki!!

Beautiful hotel with excellent service. We had an ocean view room and was able to catch the sunset as well as the Friday night fireworks from our balcony. We had an infant with us and the hotel provided everything we needed including crib, bath tub, diaper pail. The kitchenette was convenient for families, especially the microwave and stove.

Excellent property, situated in the heart of Waikiki and fantastic roof top pool (family friendly). Staff simply amazing too!

One of the best hotels in Oahu. Service is fantastic. Rooms are beautiful with ocean views. Property is spotless and had great amenities including pools and gym. Would highly recommend for families, business, or solo travel.