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Quality Inn & Suites Augusta I-20

2 1/2 star hotel
Kids stay free
8.6/10 Excellent
(414 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

Families consistently praise the Quality Inn & Suites Augusta I-20 for its welcoming staff, who go above and beyond to ensure a comfortable stay. The hotel offers spacious family suites and a complimentary breakfast, which guests describe as delicious and featuring a variety of options. While some have noted minor issues such as dampness in rooms or less-than-ideal views, the overwhelmingly positive feedback points to a positive experience for families.

Guest highlights

The incredibly friendly and helpful staff, who go the extra mile to assist guests and even remember returning families.
The spacious family suites offer ample room for families to relax.
The complimentary breakfast is a highlight, with a delicious and varied menu including biscuits, gravy, eggs, sausage, waffles, fruit and cereal.

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.

Nearby attractions

Quality Inn & Suites Augusta I-20 is located in National Hills, a neighborhood in Augusta, and is near the airport. The area's natural beauty can be seen at Augusta Riverwalk and Clarks Hill Lake, while Bell Auditorium and James Brown Arena are cultural highlights. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily 6:00 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Multilingual staff

Accessibility

Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Visual alarms in hallways
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

24-hour fitness center

Outdoor

Bbq grill(s)
Outdoor furniture

Conveniences

Elevator
Free newspapers in lobby
Gift shop/newsstand

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Augusta Regional Airport
17 km from this hotel
Columbia Metropolitan Airport
97 km from this hotel
map

Reviews that mention...

Family Reviews

for Quality Inn & Suites Augusta I-20
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

83%

4 star reviews

0%

3 star reviews

17%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Quality Inn & Suites Augusta I-20

Latest reviews (6)

M

Michael

30 Jun 2023 - 1 Jul 2023
reviewed on hcom

5 out of 5 stars

The hotel staff was great! We arrived about an hour before normal check in time, but they were able to get us a room anyway. I am so grateful because I had my two little ones who had been in the car all day and needed to run around and stretch their legs! The staff was very kind and welcoming.
T

Tristy

28 Apr 2023 - 29 Apr 2023
reviewed on hcom

5 out of 5 stars

Multiple great experiences here. When visiting Augusta, this is our go-to hotel. It’s affordable, clean, has a complimentary breakfast, and the staff are amazing. The friendly staff is what has won us over. They engage and interact with the guests. They even remember us from visit to visit, ask about our family, and give our toddler his favorite snack.
N

Neisha

5 Jan 2023 - 6 Jan 2023
reviewed on hcom

5 out of 5 stars

My family and I were moving from MS to VA so we decided to spend a night in this hotel to continue with the road trip next morning and it was awesome we loved our stay; the room was nice and clean. The breakfast was delicious. And the price was good. We will stay in this hotel again.
L

Lacy

12 Jul 2022 - 13 Jul 2022
reviewed on hcom

5 out of 5 stars

We stayed in the family suite. It was wonderful to have so much space! Breakfast was wonderful and the staff was friendly. The view from our window was questionable with the run down (or maybe construction?) next door, but nothing that would keep me from returning.
H

Heather

2 Jun 2022 - 3 Jun 2022
reviewed on hcom

5 out of 5 stars

The staff was amazing and went out of their way to help me and my family be as comfortable as possible. Breakfast was delicious the next morning and included biscuits, gravy, eggs, sausage, waffles, and fruit and cereal. My son left his school tablet in our room and the staff called me to see what they could do to get it to me. I was already 7 hours away by the time I was able to return their call but the manager worked with me to get it sent home. If I am ever back in Augusta we will definitely be staying here.
A

19 Aug 2022 - 21 Aug 2022
reviewed on hcom

3 out of 5 stars

I have stayed here several times when I visit family. The service was excellent as always. I have never had an issue when visiting. The hotel seemed humid and the room was moist and the bed was damp from the humidity. I’m not sure how this happens, it may not be something that could be helped. The staff was very helpful when we locked ourselves out of the bathroom!
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