Casey Key Resorts - Beachfront

The property is advertised as Beachfront my husband and I traveled to the hotel from about 2hrs away for our kid free weekend getaway we arrived and realized that our room was in a small corner and there was no courtyard view or beach view the room was not at all what we expected. We immediately called the helpline and explained to them that it was not what we expected and we didn’t use the room and we were not going to stay. They refused to do anything to accommodate us. The GM said he would lose because he didn’t know if he could rent the room again. No refund not even partial. Nor would they let me change my reservation to a later date as we didn’t want to waste our only kid free weekend somewhere that wasn’t at all what we expected. As a gold member my husband and I travel a lot and I’ve never experienced such low levels of customer service.

My family has been coming down to Casey Key for years and we enjoy staying on the beach. I was told check is was at 4 but when I went to park my car at the building, there was absolutely no where to park. I called the front desk and was told that there was a wedding and that could be the reason why. I asked the front desk if you had to have a parking permit to park on the property and they told me yes. I saw several vehicles parked on the property, taking up spaces, that did not have anything placed in their windshield. The lady at the front desk told me to park down at the public beach access and walk. That meant hauling my suitcases and the rest of my belongings a half of a mile up the road. What if I would have had children or a small infant?? We finally found parking around 9 pm which is ridiculous. Not to mention when we woke up Sunday morning, there were small worms throughout the room. I even took pictures and will post if I can find out how. This property was beautiful but I don’t think I will be staying here again. Over $300 for a night and I couldn’t find a place to park and there were worms??

The room was very clean and nicely renovated. Proximity to the beach was amazing and staff answered the phone quickly every time I called. Great place for a couple or even kids because you can just open the door right to the beach. We will be back!