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Carrie
11 Jul 2024 - 13 Jul 2024
reviewed on expedia
3 out of 5 stars
The check in process was very long, there was a computer issue, while I understand that the lady working did not once apologize for the time it was taking or update me on what was going on, she only stood in front of the computer typing away in silence. Also, the breakfast was gross. Given the cost of the stay, I was hoping not to spend on breakfast but ended up having to take my family out. Lastly, charging for parking is ridiculous and unnecessary, again given the cost of the stay.
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Lindsay
6 Jun 2024 - 10 Jun 2024
reviewed on expedia
5 out of 5 stars
Perfect for family of 3. Easy parking and highway access. Quiet. Stayed four nights.
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Crystal
7 Jun 2024 - 10 Jun 2024
reviewed on expedia
3 out of 5 stars
Hidden fees are added. As well as a $10/day parking fee No FREE parking. Rooms were very clean 2 out of 5 staff were nice and polite. Horrible area to fine places to eat. Its meant for more business people then a family vacation.
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Cheryle
7 Jun 2024 - 9 Jun 2024
reviewed on expedia
5 out of 5 stars
I dudnt like tye loud boise whej kids were in pool yelling to loud. I couldnt even stay in tye pool for 2 mins. I just walked out. Other than that rooms were good.
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Shaundene
18 May 2024 - 19 May 2024
reviewed on expedia
4 out of 5 stars
We had an overall pretty good stay.
Pros:Free breakfast, easy parking,bedding was comfortable and clean room.
Cons
This was a huge con for us. My teenage daughter went swimming and showered immediately after.Then came home the next day and showered and washed her hair multiple times and can not get the chlorine smell out of her hair.Not to mention her hair feels so dry and brittle. We are a family that travels and stays in hotels at least 30 times a year. We have never ever had this issue.Now we are having to look up solutions and possibly buy her stuff to fix her hair.I understand wanting to keep the pool clean but there was way to much chlorine put in there.
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Ashley
9 Mar 2024 - 15 Mar 2024
reviewed on expedia
5 out of 5 stars
There were 5 of us (3 of them kiddos), and we stayed for an entire week. Housekeeping was extremely accomodating when we needed extra/clean towels and our trash taken out when we accumulated quite a bit. The entire staff was incredibly pleasant, friendly, helpful, and attentive to anything we needed. Breakfast was great, so many options for different tastes. What i did find interesting and fantastic, was the ability to tip housekeeping and/or staff by scanning a QR code. This was great because we didn't have cash, so this was a great way to show our appreciation. Will be staying here again when we come back!
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Holly
31 Dec 2023 - 1 Jan 2024
reviewed on expedia
2 out of 5 stars
There were orange peels in the pull out bed that my kids sleep in.. gross, plus they didn't have any pillows for that bed.
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Michelle
29 Dec 2023 - 30 Dec 2023
reviewed on travelocity
5 out of 5 stars
Beautiful hotel. Very spacious room for my family of 4. Convenient location for the activities we had planned.
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Marc
23 Dec 2023 - 26 Dec 2023
reviewed on hcom
3 out of 5 stars
To begin with, the hotel was listed as pet-friendly. Upon check-in, we were told we could not have a cat which meant we had to leave him with family. I know that had I called to clarify, the problem could have been avoided, but I also think more clarity in the reservation process would be helpful. With that said, as we were waiting for the elevator, we were growled at by a very intimidating dog. Is there a vetting process for dogs?
Upon check-out, the key was deactivated 40 minutes prior to the check-out time (which we clarified the evening before). We had not indicated that we were checking out and one of us had to remain in the room to let the other in while we were loading up to leave. This was inconvenient.
I will say that we needed to add a night to our reservation and the person at the front desk was extremely helpful and accommodating. We definitely appreciated that.
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Glen-Michael
17 Nov 2023 - 20 Nov 2023
reviewed on hcom
1 out of 5 stars
Our car was broken into, window completely smashed. You have to park in the back parking area with no cameras. The back doors do not open from outside, you have to enter the building from the side or front which is incredibly inconvenient with luggage and small children.
We alertedthw front desk about the break-in, he said, you'll have to file a police report, we are not liable. I didn't ask about liabilities but a little compassion goes a long way! They have none. Would not stay here, even if ot was free.