AC Hotel by Marriott San Francisco Airport Oyster Point/Waterfront

Visited San Francisco for the 1st time with the family and couldn't be happier with choice of hotel. Very clean and well kept. Rooms were nice and entire staff was so friendly and accommodating.

I planed to stay one night in the AC hotel. The hotel was located in a business complex, so I thought it was a safe area. The bag was left in the truck, but someone broke the rear window and took it. We made a mistake, but their guest service was awful after happening. The cop came to the hotel, but we had to wait for the manager. Despite our expectations, he did not show up. The day after the incident, I was able to see him. Apparently, he came to my room when I left for lunch with my aunt, but he didn't leave any message. I called the front desk twice on the following morning and learned that the staff had no idea where the manager was, so we could finally meet him. Based on the secured camera located in the parking lot, the accident occurred at 6:50 AM in the morning. My car window was broken in the bright morning, and the bag was stolen, but the hotel did nothing about it. He seemed to think the hotel had no responsibility and I should let the insurance handle this. It was terrible experience. We made a mistake, but I expected more guest care from the hotel. Those kinds of services aren't available there. Beside this, the room was clean and roomy but the wall is not enough not to hear next room's sound. As a result, I will not use this hotel and I will not recommend it to my friends and family.

I’ve stayed here several times visiting family over the past couple years. I continue to book here as price is reasonable and the place is clean always.

I love how clean the room was and the staffs were very friendly. The view of the room was gorgeous! My family enjoyed the stroll around the area. This hotel is nothing like the other hotels we’ve stayed near there. I will definitely stay here again for my for travel. I really recommend this hotel. 👍