Rancho Bernardo Inn

We were greeted in a very rude and discriminatory manner by a valet staff when we were entering the property to check-in. My teenage son and I were stopped by the valet staff and asked several questions about what we’re doing on the property, lastly if we were there to check-in. We are a Latino family with reservations to this hotel. We did not need to be interrogated prior to our check-in. After we checked in to the hotel, and are way to our room, we again asked by the same staff to verify that we had indeed checked into the hotel. Our family has stayed at this hotel at least on two prior and never experienced this. I will say staff at the check-in desk was friendly.

This was a quick stay for a hockey game that my kids had in the area. I wish we had more time to enjoy the property! Great restaurant on premises. Would absolutely stay again

My husband and his family have been visiting here for 30 years The staff around the resort are very nice and helpful. Fantastic property. We checked into our hotel 828, smooth and easy. We went swimming in the family pool. Beautiful amenities. We went to bed early since we have a toddler. It rained at 2:30 am. My husband was moving around. I said, what's up? He was wet because the ceiling was leaking directly on his head and all over the bed and pillows. It rained for a little over an hour. We have the toddler and didn't want him to wake up, so we moved to the edge of the bed and placed the ice bucket, trash can and towels on the bed. Needless to say we didn't get much sleep since the whole half of the bed was wet and the dripping of the leaky ceiling. In the morning we went to the front desk to let them know. They offered a free coffee. We stayed in a hotel for a nice night away and got no sleep since they didn't upgrade the roofs and we get offered free coffee. Not exactly how I thought it should be handled. We won't be coming back. Not recommending this place. The whole point of a hotel is a place to sleep.

This is a beautiful place. Very family friendly. We had a great time at the pool. Room was clean and very comfy. Location is perfect. Staff was very professional and friendly. We are looking forward to come back.

It was perfect I wish it was a bit more economical to be able to take the family more often

Great stay for family

I always stay here and enjoy it but this time there was some softball tournament of kids and it was very loud in the rooms, running in the corridors and yelling until late.

Loved the size of the rooms and the location of the property. Screaming and yelling kids and family members next door forced us out of our first room. Continual barking dogs next door forced us out of our second room. Our third room was much smaller (not what we paid for), but at least we could get some sleep in it. We could not believe that dogs were allowed in any rooms. There should have been special sections for dogs and families with young children.

Stayed for five nights at the Rancho Bernardo Inn for a family wedding event. The staff were fantastic in just about all aspects... very professional and friendly. And responsive. The actual room I stayed in was nice, but was quite dated. Needs renovation, and there were signs in the lobby area announcing that management is indeed initiating a renovation project of the rooms, which will take place in stages. I will look forward to staying in a new room on my next visit. Housekeeping service is offered only after the third night, but it was possible to order fresh towels. The restaurants had excellent food and very good service. Regretably, the small on-site store just off the lobby (selling coffee, snacks, and light take-away meals) closed each day in the early afternoon. Overall, a nice getaway. And the on-site golf course makes it a dream for golfers...