Home2 Suites by Hilton Carlsbad

On Saturday Sept 28, at about 9pm, I called the hotel to say we would be late for check-in, and they told us that the room we reserved was not available. They had no more two queen bed rooms we had reserved, so they had prepared one king for us. We told them this was unacceptable because we had 5 people in our party. They told me they were fully booked and the single king bed was the only room available. We asked if they could change the reservation to another hotel, but they said they couldn't do anything because it was a third-party reservation. There were five people in our party and we had already booked and paid for two queens and a sofa bed. We asked to talk to the manager, and they called him, but he wouldn’t answer the phone. The woman at the front desk just said "there's nothing I can do." I tried to contact hotels.com, but couldn't get through to them at all. The front desk person said all they could do was give us bedding to make a bed on the floor. By now the kids were tired, so we were given an extra blanket and one adult had to sleep on the floor. It was the worst experience ever.

Great kitchen set up for family

WONDERFUL!!! My family of 5 was so comfortable in our room. It had a kitchen and was so spacious with the pull out bed couch. Not to mention everything was up to date and clean. It felt as if we were the first guest to ever stay in that room. The location was super close to legoland. I can not speak highly enough of our stay. It was so worth it.

Great family hotel with kitchens. Pool is on the smaller side. Staff were very friendly and helpful. Very close to Legoland…

Our family of 4 loved our stay at the Carlsbad location. Beds were comfy, showers had plenty of hot water, kitchenette was great for late night popcorn, and everyone was happy with the breakfasts!!! We’ll definitely return on our next Carlsbad trip!

limited choice in brakefast specialy for kids.

Excellent hotel! Very clean, the staff was super helpful, the breakfast good. The rooms are very thoughtfully designed and easy for even a family of 4 to be comfortable! Free parking, always nice. A quick drive to Legoland. Would highly recommend for famllies!

Great hotel for business trip and family

Perfect for family.

Great for families. Staff was kind and helpful.