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Frank
13 Sept 2024 - 15 Sept 2024
reviewed on hcom
3 out of 5 stars
Well ANTS ANTS ANTS in both rooms we had front desk was ok they gave me and my family of 6 free breakfast for the trouble.
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Larissa
10 Jul 2024 - 12 Jul 2024
reviewed on expedia
3 out of 5 stars
Room was spacious. We were just in an area with lots of loud kids running in and out of rooms. Be aware there are rats running all around the pool and spa area. The kids in the pool area kept having to jump up on the chairs because they would scurry around. The rat came right up to us a few times while sitting in the spa. The pool was not swimable after a hot day at 6 flags. The pool was brown and had lots of debris in it. The people we talked to in the spa said they personally spent 1 hour trying to clean the pool the day before but it didn’t help.
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Randy
4 Jul 2024 - 7 Jul 2024
reviewed on expedia
2 out of 5 stars
I dont know what the pool hours are but when there are kids in the pool at 7:30am and you trying to sleep after a 10 hour drive you kinda get upset. Very noisy in the hallways. People breaking exit signs...etc. wife and i will not be returning, we will find another hotel.
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Juan
15 Jun 2024 - 16 Jun 2024
reviewed on expedia
5 out of 5 stars
This is the third time we stay here absolutely peaceful place. Beautiful Poole is awesome friendly staff will definitely continue to keep staying here with my family.
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Jason
11 Jun 2024 - 12 Jun 2024
reviewed on hcom
5 out of 5 stars
We did a very quick family trip to Magic Mountain, and stayed here for the night. Great proximity to the park, probably closer to walk to MM entrance from here than it is to drive, park, then walk to entrance. Nice room, probably quieter if not on the street side. Definitely will stay here again.
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Juan
12 Apr 2024 - 14 Apr 2024
reviewed on expedia
5 out of 5 stars
Very, very clean super nice people will definitely recommend your friends and family and stay here again
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Alexander
13 Mar 2024 - 14 Mar 2024
reviewed on expedia
4 out of 5 stars
Great location, excellent restaurant and staff within the restaurant. As far as the front office staff, they neglected to tell us the roofers were there and they closed the pool so we couldn't swim until it was later and super windy out. The tiles were left on the roof, but we didn't trust it because the roofers were negligent with nails to begin with and the wind. This gave us stress while utilizing the pool/Jacuzzi after it finally opened for a couple hours. The staff offered nothing in lieu of these oversights. Wish they would have said something about it so we weren't already locked in.
Further, the gal had given a key to another party for my kids room. The couple stated the front office told them they were staying in that room which was bewildering to me that mistake was even possible. It did not make me feel comfortable at all. Fortunately, the couple asked me if they heard noises from that room and that's how we figured it out.
It would have been an overall two stars, but the rooms were great, the maintenance did his best, the restaurant chef and host were excellent.
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Barbara
11 Mar 2024 - 13 Mar 2024
reviewed on expedia
2 out of 5 stars
Reported a possible assault in the next room. Front desk lied about coming to the room to check on the possible victim. My kids heard the argument and yelling and were concerned the rest of our stay. Meals were very expensive for what was provided.
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Jose
9 Aug 2023 - 10 Aug 2023
reviewed on hcom
4 out of 5 stars
Everything was good! We enjoyed our stay, the room was good along with the the service provided to us. I think the only thing that sort of ruined the moment was a group of guys that went to the pool and started acting childish. Jumping into the pool, being loud, cussing and drinking alcohol. I had my family there, with 2 small children and my wife and didn’t want them seeing that type of behavior.
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kristina
19 May 2023 - 20 May 2023
reviewed on orbitz
3 out of 5 stars
Staff was pleasant and even allowed me to change rooms after going to the first room (different bed situation). Wasn’t aware there was a large renovation going on and not sure I would have booked there during that due to having a toddler and infant. Around 7pm called to see if the bar was open, but it wasn’t unfortunately. They did not have decaf coffee available and it is set up so that the morning juice is in the breakfast area (which you have to pay for). They let me get a glass for my son, but still would be nice not to have to ask for a juice.