Aloft Rogers - Bentonville

All the options for breakfast weren't available 2 days in a row. That lead to my kids being bummed. Also, there weren't lids for coffee cups. These are simple items, but they are nice to have.

Horrific! Staff laughed at us that my family and another had shown up with a reservation booked prior to arrival, and actually expected to get our room by check in time. But what’s worse is watching people walk in off the street and get a room without a reservation ahead of us! Unreal, no air conditioning in lobby, bar not open, ceiling falling on the floor next to elevators, got our room and the window shade completely rolled up couldn’t get it pulled down had to call maintenance first thing, couldn’t undress in room. Pool is limited to 20 people…on a summer day is unbelievably inadequate. Management showed up in a t-shirt and jeans because poor planning for staff. This is NOT Marriott Bonvoy standards. Sad! Wanted to leave after 30 minutes but because we booked the day before couldn’t get a refund.

Although the hotel was showing a 3-star, and I usually stay at 4 or better, it was an adequate place to stay. I really like the fact that people were actually downstairs in the lobby at the bar or in front of the fireplace or even playing pool and when we left the next morning for lunch the downstairs was pact with families as Santa was there taking pictures and seeing the kids. I thought that was different and nice. The staff was amazing and the set up was also nice. Although my room was a bit small, it served its purpose. I would stay here again if I had too.

Nice hotel but terrible customer service. I booked a double queen for my family. The toilet didn’t flush when we first got there. I asked to be moved to a different room but they had other double queens. I then asked about a double conjoining room (king bed) but the front desk told me I would have to pay for the other room. I said absolutely not. They offered me an air matress and I said no. The front desk gave me a plunger to use the rest of my stay. Also the noise level from the pool area/deck area was excessively loud. My wife and I didn’t fall asleep till after 2am. I was told by the front desk I would have a manager contacting me about my stay. No one ever reached out. I had to call back numerous times. I left a voicemail to the GM. I called back to the front desk asking to speak to a manager but the manager never spoke to me. The front desk offered me 5000 bon voy points for the toilet issue and nothing for the noise complaint. They told me there isn’t a noise policy and they can’t really do anything about the excessive noise. I explained that the pool closed at 11pm but the drunk people were out till after 2am. Very dissatisfied with the management of this hotel. Terrible customer service.

Suppose to have combining room with grandkids, but was on 2 separate floors. Ou room smelled like dog urine. The rooms was supposed to be ready at 3:00 and wasn’t. Ready.

Wonderful place to stay. Very clean, friendly staff and bartender. Wife and I stayed there for a little getaway from the kids 🙂