Holiday Inn Express Hotel & Suites Paragould, an IHG Hotel

It was convenient to the event that I attended. The room was clean and the breakfast was good. Only one thing that I believe is in serious need of attention. The elevator doors close to quickly and to firmly. The safety mechanism that causes the door to spring open when coming in contact with an object does not work well. I have had recent shoulder replacement surgery which renders me susceptible to a shoulder injury that might result in further surgery. Saturday, I followed two young mothers as we headed to the elevator to go to our rooms. Each mother had a little girl. When the elevator arrived, the first mother got on with her child followed by the second mother and her child. I was entering last. As we entered, the second mother stopped in the middle of the carriage and the second child stopped behind her. I was also entering the carriage at that point and I had to stop. Unfortunately, I was in the door when it closed, like the meat in a sandwich. I have been experiencing issues with my shoulder ever since. I will be seeing a physician about my shoulder soon. - Those elevator doors require adjustment and repair.

Of all the Holiday Inn Express's I have stayed at, I have never heard that "their policy is to not daily clean and restock a room unless the the customer ask them too". We got in late on a Fri., got up early Sat. and went to a family reunion at a park that lasted all day, came back to the room about 6:00 PM (tired, sweaty and ready for a shower) and it looked just like we left it. Especially, there were no clean towels. They were piled in the floor of the bathroom, where we left them. My wife had to go down to the front desk and beg for towels and coffee for the next morning. They were totally unconcerned (shoulder shrugs was the only response she could get). We just stayed at another HIEH for 4 days, 2 months ago and it wasn't a "policy" there. I will try different hotel brand next time. Oh and they tagged my card for $30.89, and I can't find out why. I am guessing they probably charged the towels we got at the desk to the room. I reviewed all the paperwork they left in the room and stuck to the back of the door, no where did they say anything about the "policy"