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Embassy Suites Hotel Phoenix-Tempe

3 1/2 star hotel
Kids stay free
8.2/10 Very Good
(1006 verified Hotels.com guest reviews)
See verified family reviews (11)

generated by AI based on family reviews

Overview

The Embassy Suites Hotel Phoenix-Tempe offers spacious and comfortable rooms, perfect for families. Kids will enjoy the swimming pool, and parents will appreciate the excellent breakfast. Many guests have praised the friendly and helpful staff. While some guests experienced issues with air conditioning and customer service inconsistencies, the majority of feedback highlights a positive experience.

Guest highlights

The spacious and comfortable rooms
The swimming pool
The excellent breakfast
The friendly and helpful staff

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free weekday breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.

Nearby attractions

Located in Tempe, Embassy Suites Hotel Phoenix-Tempe is in the suburbs and near the airport. Grady Gammage Memorial Auditorium and Rawhide Western Town are local landmarks, and travelers looking to shop may want to visit Old Town and Arizona Mills Mall. Traveling with kids? Consider LEGOLAND® Discovery Center and SEA LIFE Arizona Aquarium. Discover the area's water adventures with kayaking nearby, or enjoy the great outdoors with rock climbing, skydiving, and mountain biking.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Outdoor pool
Pool gate
Refrigerator
Sofa bed

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
Free in-room wifi has a 4-device limit

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Free cooked-to-order breakfast available daily 7:30 am–10:30 am
Free daily reception

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Outdoor pool
Spa tub

Outdoor

Firepit
Outdoor furniture
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall
Vending machine

More

Renovated entire property - july 2019
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Phoenix Sky Harbor International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for Embassy Suites Hotel Phoenix-Tempe
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

11 reviews

Review data

5 star reviews

64%

4 star reviews

0%

3 star reviews

27%

2 star reviews

0%

1 star reviews

9%

We have selected a sample of reviews which reflect what families have said about Embassy Suites Hotel Phoenix-Tempe

Showing 1 - 10 of 11 reviews

Latest reviews (11)

A

Anne

1 May 2023 - 5 May 2023
reviewed on orbitz

5 out of 5 stars

The rooms were spacious and comfortable. They kids enjoyed the pool and the property was beautiful. The breakfast was really good and the staff was outstanding. I was very pleased to have stayed her with my family. If I am ever in Phoenix again, it will definitely be a property I will stay at again.
M

Mary

12 Apr 2023 - 15 Apr 2023
reviewed on orbitz

3 out of 5 stars

The hotel itself was comfortable, very nice & clean. It was my second time staying there. Me & my family enjoyed the wonderful breakfast too. But the hotel staff must have been either tired or undertrained because their customer service was terrible. Each time I called the front desk, it was a different person answering & my requests were never fulfilled. And when I called back to follow up, it was a different person each time & they knew nothing about my requests. I eventually flagged down one of the workers passing by who went out of his way to help me. Otherwise, the front desk assistance felt so impersonal & disappointing.
P

Pavel

9 Mar 2023 - 14 Mar 2023
reviewed on orbitz

3 out of 5 stars

Location of the hotel was convenient for our purpose Staff in the breakfast area was very helpful! Swimming pool in-between the buildings is convenient; however screaming kids without any supervision did not allow me do do any work in the room behind closed door! Not enough staff in the bar area - waiters and cleanness was below standard of Hilton hotels!
C

Crystal

2 Jul 2022 - 3 Jul 2022
reviewed on hcom

5 out of 5 stars

Always enjoyable here! Took my entire family, first night was a little busy at the pool area, but next AM all the traffic was gone and we were able to enjoy some family time in the water. Breakfast is amazing and staff is always kind!
M

Michael

29 Jun 2022 - 30 Jun 2022
reviewed on orbitz

5 out of 5 stars

Big room's and had a pool for the kids . The grandchildren thought thr place was so nice and it had ots own living room.
D

DONNA

11 Jun 2022 - 13 Jun 2022
reviewed on hcom

5 out of 5 stars

Everything was good. I was surprised to be charged $10 a night for parking. I rented 4 suites last year in June for a family reunion and there was no fee. But besides that it was great. I called and requested a room close to the pool for my grandkids, my room was almost in front of the gate. I was very happy.
A

20 Feb 2024 - 21 Feb 2024
reviewed on hcom

1 out of 5 stars

Check in was given the wrong key and had to walk back, air conditioning was not working in room as it wouldn’t cool, food amenities were not good (arguably non-existent), breakfast staff was rude by just short of yelling at a lady & her kids to leave the restaurant so they could clean, just a bad hotel experience overall… won’t be returning to that property.
A

1 Jul 2022 - 3 Jul 2022
reviewed on hcom

3 out of 5 stars

The room temperature never dropped below 79. Too hot to be able to get a good night sleep. It was in the 100s so it was disappointing. My family didn't like that we couldn't be comfortable.
A

16 May 2021 - 20 May 2021
reviewed on orbitz

5 out of 5 stars

Staff at check in was great, hotel with balcony on first floor was great with easy pool access. My family had a great time
A

4 Apr 2021 - 8 Apr 2021
reviewed on orbitz

5 out of 5 stars

My familyAnd I stayed at the Embassy and we were so pleased with the cleanliness and the friendliness of the staff and the environment the workers they were very helpful especially during this time with Covid with what we needed to use a lot of safety measures especially in the morning when I came to breakfast they were very accommodating and I will be back when Im visiting in town
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