Hampton Inn & Suites Birmingham-Pelham (I-65)

I was charged an extra night stay by a new employee that wa just learning with no one around to help her. Was refunded my money. But was still a hassle to start off a vacation. Also beds were not comfortable and the floors was not the cleanest. I always stay in a Hampton on business trips and family trips. I have also been a guest in this hotel several times and it has never been like this.

There were several families staying with you for a funeral. The Inn was comfortable, coinvent, and clean. Brooke who checked us in made everything easy..

This was the absolute worst hotel experience I have ever witnessed. I chose Hampton Inn & Suites even though it was more expensive than other options in this area because I wanted to ensure my family would have a great experience and it was anything but great. When we arrived there was NO PARKING in the lot and the desk clerk identified a spot to park right next to a dumpster and not in a designated stall. My family had just driven 12 hours at that time and we had an entire week's worth of supplies in the back of my truck that I was worried about all night long considering the ridiculous parking location I was forced to occupy. Our room had NO TELEPHONE so complaints to the front desk required me to constantly go back and forth, with the alternative offered being "use your cell phone". There was no materials for food options in the area, TV channels, or how to access WIFI. All of this required multiple trips to the front desk and the only response I received was always "I apologize." I apologize but I paid FULL PRICE for two rooms and was completely taken advantage of because we had no other options. The hotel offered nothing other than empty apologies. I will NEVER stay in a Hampton Inn & Suites or any other related chain hotel and will share the same with anyone/everyone I know. Terrible, terrible, experience.

I like to stay in Handicapped room with my family and it is very roomy. Staff very nice. Love the front desk guy.

12 family members checked in without any complications