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Comfort Inn & Suites at CrossPlex Village

2 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(972 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

Families visiting the Comfort Inn & Suites at CrossPlex Village will appreciate its convenient location near Crossplex Sports Center and various shops and restaurants. While some reviews mention noise issues and cleanliness concerns, many guests praise the friendly and helpful staff and comfortable rooms. The free breakfast is a plus, though its limited hours may not suit all families. The hotel offers convenient parking and is considered safe despite its location within a run-down neighbourhood. Please note that some guests have reported issues with cleanliness.

Guest highlights

The convenient location near CrossPlex Sports Center and local amenities
The friendly and helpful staff
Comfortable rooms and beds
Free breakfast

About the hotel

This smoke-free hotel features a fitness center, coffee/tea in a common area, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and a computer station.

Nearby attractions

Located in Birmingham, Comfort Inn & Suites at CrossPlex Village is in the entertainment district. Alabama Jazz Hall of Fame and McWane Science Center are local attractions and those in the mood for shopping can visit Western Hills Mall and WaterMark Place Outlet Center. Alabama Sports Hall of Fame and Alabama Men's Hall of Fame are also worth visiting.

Popular amenities

Family friendly

Microwave
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Things to do

Fitness center

Conveniences

Elevator
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Birmingham-Shuttlesworth International Airport
13 km from this hotel
map

Reviews that mention...

Family Reviews

for Comfort Inn & Suites at CrossPlex Village
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

10 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

0%

2 star reviews

10%

1 star reviews

10%

We have selected a sample of reviews which reflect what families have said about Comfort Inn & Suites at CrossPlex Village

Latest reviews (10)

T

Tama

5 Apr 2024 - 6 Apr 2024
reviewed on expedia

5 out of 5 stars

Very convenient if you have a child playing at the crossplex.
R

Rhonda

10 Feb 2024 - 12 Feb 2024
reviewed on expedia

5 out of 5 stars

M6 firs5 time visiting the area, and I was pleased with my stay. I definitely will be back, was there for a sporting event with my child.
L

Leah Swank-Miller

26 Dec 2023 - 27 Dec 2023
reviewed on hcom

4 out of 5 stars

Found this place on hotels.com at the last minute while traveling with our family. So glad we did! Super comfy beds, yummy free breakfast, clean and friendly. I only wish breakfast went till 9:30 am instead of 9. We got in around midnight and could have used a bit more sleep.
D

Dulce

17 Aug 2023 - 18 Aug 2023
reviewed on orbitz

5 out of 5 stars

Staff very friendly and helpful. Would defiantly come back with my family.
R

Rhonda

17 Jun 2023 - 18 Jun 2023
reviewed on hcom

5 out of 5 stars

Quick over night stay with my family. Hotel was very nice. Pleanty of parking. The staff were very professional and pleasant. The breakfast was decent. Room was clean. I have no complaints. Its located in the heart of a run diwn neighborhood. However, I felt safe. The only thing missing was a pool.
G

Geraldine

14 Apr 2023 - 16 Apr 2023
reviewed on orbitz

4 out of 5 stars

Overall room was clean however mirror in bathroom had not been clean and carpet had multiple stains should have been clean. Loud noise upstair like running both days day and night desk sraff not helpful. Response was just maybe its some kids no offer to address for me
A

Aviunna

2 Mar 2023 - 5 Mar 2023
reviewed on orbitz

5 out of 5 stars

Everything was wonderful to me & my family. We loved the fact that we was right across from plenty of stores & eating places. Great weekend stay!
A

Ashley

27 Sept 2022 - 29 Sept 2022
reviewed on orbitz

1 out of 5 stars

I am not pleased with this stay for 247.00 I got period blood on the bed/sheet had to remove the sheets myself. There was hair all over the tub, crumbs of food on the ground. The bathroom had to be cleaned by me before I could put my child in the shower. Room had a weird smell also. I would not go back here I would rather sleep in my car!
K

Katelyn

11 Sept 2022 - 12 Sept 2022
reviewed on orbitz

2 out of 5 stars

If you enjoy living life on the edge this is the perfect hotel for you! Is the stickiness all over the carpet spilt juice or blood? Do you like someone else choosing the tempature in your room? You definitely won't have to make that decision! The best fun? Going out for dinner. Will you be robbed or shot? Doordash is there if you arent about risking your life. But, all seriousness, coming from a woman, don't book this hotel if you're traveling alone with your kids.
A

26 Apr 2022 - 27 Apr 2022
reviewed on hcom

5 out of 5 stars

Everything is top notch no problems at all the staff was so polite and friendly. The hotel was very clean and comfortable I will recommend this comfort inn and suites to my family and friends.
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