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Tasha
11 Oct 2024 - 13 Oct 2024
reviewed on hcom
2 out of 5 stars
King suite, check in easy smelled great on 3rd floor, lots of barking from people with animals, fridge was broken literally did not close so all of my food went bad that I packed, never fixed or checked in, some sauce stain still on drawer next to bed never clean or attend to, mild visibly in shower by faucet like a whole line of it and dog hair on one of the accent couches bed slept well and we were busy as we were down for a dance comp so we were gone most of the day except sleeping plenty of time for them to fix things but it was not and breakfast was bleak they ran out of reg sugar for coffee they didn’t refill it my kids will eat anything but none of us could eat this stuff
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Veronica
21 Jun 2024 - 23 Jun 2024
reviewed on expedia
4 out of 5 stars
Everything was great except the elevator was broken all weekend. Hauling luggage and kids up and down to the 3rd floor sucked but other than that the hotel was good.
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Alexandra
21 Jun 2024 - 22 Jun 2024
reviewed on hcom
1 out of 5 stars
We (family of 4) stayed in a room on a 3rd floor, but the hotel's elevator broke down 2 weeks ago and hasn't been fixed yet. Imagine the inconvenience of going up and down the stairs with several luggage bags. We also had a travel mini fridge with us, a toddler and one person with a knee wound, which all together considering broken elevator, made this stay the worst experience we ever had at a hotel. The elevator should have been fixed as a priority, having guests use staircase is unacceptable. If we knew in advance we would rebook another hotel, there are a few on the same exact plaza. The hotel should have notified the guests in advance about the broken elevator, and give refunds for the huge inconvenience to those who stayed.
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Jaime
14 Jun 2024 - 15 Jun 2024
reviewed on expedia
2 out of 5 stars
All facilities were in the hotel were clean overall and the staff were friendly, but the elevator was not working neither the ice machine. We had several items to move up to the second floor, and it was a challenge having three tired little kids expecting to arrive to the hotel to lay down after a long 10 hour trip.
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Chassidy
29 May 2024 - 31 May 2024
reviewed on hcom
3 out of 5 stars
The check in process was easy, we had been traveling for a while with the kids and I was happy to check in earlier than the posted time. Our room was clean but we ran out of toilet paper but it was replaced and so was our linens. The only thing that annoyed me was the breakfast. The sausage didn’t taste good, the eggs tasted weird, the potatoes needed to be heated up longer. I wish they had bacon instead and replaced the potatoes with hash browns. Other than that everything else was great.
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carol
12 May 2024 - 13 May 2024
reviewed on expedia
4 out of 5 stars
They they welcome my fur baby!!!
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Ava
28 Mar 2024 - 29 Mar 2024
reviewed on expedia
5 out of 5 stars
Can’t complain ! It was safe, clean, and all staff went above and beyond to accommodate my family ! Breakfast was pretty good too for a hotel ! We’ll be back !
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Steve
25 Mar 2024 - 26 Mar 2024
reviewed on hcom
2 out of 5 stars
They were doing construction until 8:15 at night. Then the workers wete cooking in there rooms and it smelled up the whole hotel. We were on the 2nd floor and there were kids running and jumping above us until after 10:00. We had to call the front desk. In the morning the workers were hanging out at the breakfast area not eating. Very unprofessional
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Garth
11 Feb 2024 - 12 Feb 2024
reviewed on expedia
3 out of 5 stars
We arrived early coming from our cruise. The front desk person was so put out that we were early and she kept repeating that they just cleaned the lobby and we couldn’t stay in there. She wanted us to take our two children and all of our luggage and walk somewhere for breakfast and come back later. She then proceeded to say if we were to check in early, there would be a fee which we said we did not mind . Our room is on the second floor and the door does not automatically close behind you. You have to make sure when you enter or leave that you physically shut the door so it locks. The overnight front desk person was amazing and very helpful.
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Theresa
8 Sept 2022 - 12 Sept 2022
reviewed on hcom
5 out of 5 stars
We were in town to visit family and stayed 4 nights. We did not have a chance to use the pool or other amenities, but our stay was very pleasant. Breakfast was good and well stocked, even when arriving closer to the close-up time. The room was clean and comfortable. Plenty of convenient charging plugs in the room. Will definitely stay there again on our next trip to the area.